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Rank
27th
Out of 427

Ritz New Orleans

Average Price: $311  
 
Hotel Class:
921 Canal Street
New Orleans, 70112 View map  
5-Star Hotel Rank: 3 of 15
Average review rating: 3.88
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (44) , TripAdvisor (595) , YahooTravel (40)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 107 comments. 
The following words were used in comments with Problem:
bathroom (4)   desk (8)   floor (4)   great (7)   hotel (18)   housekeeping (3)   huge (3)   internet (5)   liked (4)   lobby (4)   management (3)   much (4)   never (4)   not (18)   phone (3)   rating (4)   reservation (6)   room (28)   service (9)   staff (7)    
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1. I love candles and usually do not have a problem with them.
"So disappointed.... " Read full review on TripAdvisor   4/12/2012 Vote      
2. We were never offered another room, which I suspect is due to the problem not being an isolated one.
"No wifi for entire stay " Read full review on TripAdvisor   4/9/2012 Vote      
3. They attempted to fix the problem twice, and after that we got tired of having engineers in our room, so just relied on my phone.
"No wifi for entire stay " Read full review on TripAdvisor   4/9/2012 Vote      
4. It appears to be a hotel-wide problem.
"No wifi for entire stay " Read full review on TripAdvisor   4/9/2012 Vote      
5. The other problem is the phone system, I have called several time for various items and when you call the wrong room number comes up, and you never get what you asked for.
"Not what I expected from the Ritz Carlton. " Read full review on TripAdvisor   3/21/2012 Vote      
6. There were many small problems: 1.
"Disappointing " Read full review on TripAdvisor   1/5/2012 Vote      
7. I don't have a problem with that, but if hotels insist on charging a premium price, one would hope they would have 'all hands on deck' in terms of service and performance and amenities.
"Not the Ritz Carlton Experience I was hoping for " Read full review on TripAdvisor   1/5/2012 Vote      
8. If everyone at the Ritz was of the quality of the valet guest services person who was so wonderful to us at the end, none of these problems would have happened.
"Repeated Service Failures Ruin a Fabulous Property " Read full review on TripAdvisor   1/1/2012 Vote      
9. Sadly, another guest was at the front desk with the same problem but far worse.
"Repeated Service Failures Ruin a Fabulous Property " Read full review on TripAdvisor   1/1/2012 Vote      
10. The problems began at check-in and did not end until we checked out.
"Repeated Service Failures Ruin a Fabulous Property " Read full review on TripAdvisor   1/1/2012 Vote      
   
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