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Rank
17th
Out of 468

Miami Conrad

Average Price: $218  
 
Hotel Class:
Espirito Santo Plana, 1395 Brickell Avenue
Miami, 33131 View map  
5-Star Hotel Rank: 4 of 16
Average review rating: 3.86
OpinionWell Value Index: 3
Traveler reviews analyzed: YahooTravel (14) , MyTravelGuide (2) , Travelocity (7) , Expedia (32) , TripAdvisor (295)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 14 comments. 
The following words were used in comments with Rude:
customer (2)   employee (2)   few (2)   guest (2)   hotel (5)   not (4)   problem (2)   room (2)   service (5)   staff (2)   tip (2)   waitress (2)    
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1. The next morning breakfast was a different world - we were greeted by name, the waitress couldn't do enough for us, they found a Canadian supervisor and had him come over to chat us up - wonderfulWonderful that is until a few days later when the morning crew basically changed and the service and attitude went back to what seems to be normal in this hotel - rude and flippant.
"Superficially great; down deep? Superficial " Read full review on TripAdvisor   8/27/2011 Vote      
2. Silly us - with a built in tip the service was rude, and just about non-existent.
"Superficially great; down deep? Superficial " Read full review on TripAdvisor   8/27/2011 Vote      
3. And half-rude waitress did underline the text: 'Tip not included' and put a exclamation mark there.
"Nice hotel, but poor location " Read full review on TripAdvisor   4/7/2010 Vote      
4. They were not rude, just indifferent.
"Pretty hotel, service not great, rooms not cleaned well " Read full review on TripAdvisor   1/6/2010 Vote      
5. She was very rude - when the receptionist came back I had explained the same thing and she just told me she has no control, she was on her lunch break and that she wasn't the one to book the appointment.
"Great views... Poor Service " Read full review on TripAdvisor   6/11/2009 Vote      
6. we had room service a few times and felt it to be lacking - and the room service attendants as well as other hotel employees were very defensive when I said something wasn't right - a very big turn off for me - when staying at a hotel I do want to worry about anything and instead of just rectifying the problems they made me to feel as if it were my fault - very rude in fact.
"Great views... Poor Service " Read full review on TripAdvisor   6/11/2009 Vote      
7. Why do they put people with so little social skills to attend their guests? This is a difficult time for business and their staff are not doing the hotel any favors by being rude.
"Terrible Front Desk " Read full review on YahooTravel   10/29/2008 Vote      
8. That was really rude.
"Will never stay anywhere else but Conrad in Miami " Read full review on TripAdvisor   3/31/2008 Vote      
9. That was really rude.
"Will never stay anywhere else but Conrad in Miami " Read full review on TripAdvisor   3/31/2008 Vote      
10. We had so many problems with them (bad customer service, rude, disrespectful to customers, in general, just very unprofessional, dodge-y) and the worse part-they were recommended by the hotel.
"excellent property! " Read full review on Travelocity   8/1/2007 Vote      
   
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