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Rank
40th
Out of 700

Westin Bonaventure

Average Price: $232  
 
Hotel Class:
404 South Figueroa Street
Los Angeles, 90071 View map  
4-Star Hotel Rank: 17 of 45
Average review rating: 3.54
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (15) , Expedia (47) , MyTravelGuide (3071) , Travelocity (44) , TripAdvisor (816) , YahooTravel (152)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 106 comments. 
The following words were used in comments with Rude:
area (6)   bar (3)   bartender (4)   clerk (4)   concierge (10)   desk (17)   extremely (8)   good (4)   helpful (6)   hotel (24)   management (8)   not (15)   park (19)   phone (6)   quality (4)   reservation (6)   room (5)   service (7)   staff (32)   valet (15)    
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1. Sonia? Unbelievably accusatory & rude, even after I proved her fault.
"The Westin Wonkavator " Read full review on TripAdvisor   7/19/2011 Vote      
2. Unfortunately, the reception desk had rude staff.
"Nice facilities with rude staff and slow service. " Read full review on TripAdvisor   4/25/2011 Vote      
3. Maybe all the bad reviews were from people that expect the world, are rude to the front desk, operators, concierge, and will never be happy no matter what you give them anyways.
"Don't believe the negativity about this place!!! " Read full review on TripAdvisor   8/1/2010 Vote      
4. This was not only rude, but unsanitary.
"Housekeeping Issues & Poorly Soundproofed " Read full review on TripAdvisor   7/8/2010 Vote      
5. Lobby bar did have good food, staff at breakfast very rude.
"Think twice before you book... " Read full review on TripAdvisor   4/16/2010 Vote      
6. The lack of signs make you wander a lotamong alleys and escalators until you find the elevatorsPart of the personnel was kind, but some of them were very rude, specially in the parking area.
"Bad value for money " Read full review on Travelocity   3/1/2010 Vote      
7. This person presented automatically with a rude attitude and when I demanded a printed confirmation of the refund due me she told me it was impossible to do and that I was trying to tell her how to do her job.
"rude management, 1980's decor and electronics with bad to no T.V. reception " Read full review on TripAdvisor   12/3/2009 Vote      
8. Some other points: - the corridors are very run down and smell very unpleasant- most of the staff are really quite rude- the hotel is huge and a real hassle to get around- the lifts don't work very wellIf you do have to endure this hotel and don't want to pay their wifi fees then there is a restauarant on the swimming pool level called the Angry Chef where you can get free wifi (also works around the swimming pool area).
"The worst hotel I have ever stayed at in North America (and maybe the world) " Read full review on TripAdvisor   8/27/2009 Vote      
9. Even when we asked the housekeeper to leaave more than two towels she was sooo rude.
Read full review on MyTravelGuide   7/31/2009 Vote      
10. Everyone except one person that we encountered at the hotel must have hated their job because they were all RUDE.
Read full review on MyTravelGuide   7/31/2009 Vote      
   
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