Westin Los Angeles, Los Angeles, Rude

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Rank

7th

Out of 700

Westin Los Angeles	Average Price: $158 Check Rates

Hotel Class:

5400 West Century Boulevard

Los Angeles, 90045 View map

4-Star Hotel Rank: 5 of 45
Average review rating: 3.34

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 53 comments.

The following words were used in comments with Rude:
buffet (4) desk (15) employee (4) gym (3) helpful (4) hotel (9) loud (3) management (3) manner (3) nice (3) not (19) park (7) personable (8) phone (3) room (6) service (4) staff (20) terrible (3) tub (4) unhelpful (6)

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1. When I called and asked for a fridge they rudely asked me what I needed one for? and to use the ice bucket because they ran out of fridges.

"Expensive But Convenient " Read full review on TripAdvisor 4/9/2012 Vote

2. The employees were not rude at all.

"Very good but they nickel & dime you " Read full review on TripAdvisor 1/29/2012 Vote

3. I have read about long lines and rude employees.

"Very good but they nickel & dime you " Read full review on TripAdvisor 1/29/2012 Vote

4. Front desk employee's were rude3.

"Better hotels in the area... " Read full review on TripAdvisor 1/26/2012 Vote

5. The guy was so rude an arrogant that I had to ask for the night manager, I explained to her what had happened and she was very nice and understanding.

"Would have had a better stay at a 2 star hotel!! " Read full review on TripAdvisor 1/3/2012 Vote

6. The person from the Westin was very rude and told me that is states on hotels.

"Do not honor third party reservations " Read full review on TripAdvisor 11/15/2011 Vote

7. I thought it was incredibly rude and stupid to treat guests in this manner when this hotel had a full floor of meeting and event rooms just down the hall.

"In need of a new manager " Read full review on TripAdvisor 11/11/2011 Vote

8. Upon arriving at 11am, my friend and I were met by a rude young lady at the front desk.

"Just Ok " Read full review on TripAdvisor 8/30/2011 Vote

9. I would of been ok with this response if the person was not so rude.

"Just Ok " Read full review on TripAdvisor 8/30/2011 Vote

10. When I called to request for crib, the person on the phone was super rude and talked down to me and gave me a hard time about requesting for a crib because I booked the room through Hotwire.

"It could have been more " Read full review on TripAdvisor 7/15/2010 Vote