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Rank
7th
Out of 700

Westin Los Angeles

Average Price: $158  
 
Hotel Class:
5400 West Century Boulevard
Los Angeles, 90045 View map  
4-Star Hotel Rank: 5 of 45
Average review rating: 3.34
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Apologetic
Appears in 13 comments. 
The following words were used in comments with Apologetic:
breakfast (2)   buffet (2)   clerk (2)   complimentary (2)   desk (3)   friendly (2)   good (3)   hard (2)   helpful (2)   hotel (6)   management (2)   new (2)   nice (2)   not (2)   offers (2)   polite (3)   room (2)   service (2)   staff (6)    
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1. The gentleman who gave me the new room key was extremely kind, very friendly and apologetic, but admitted that this was not the first incident (say what now?.
"Bad experience leaves bad taste... " Read full review on TripAdvisor   3/27/2012 Vote      
2. The clerk was very friendly and apologetic and I would say the service was good at the front desk.
"Good if You Have a Great Rate " Read full review on TripAdvisor   1/6/2012 Vote      
3. Only exception to otherwise great stay was the reception desk staff which I spoke to the hotel manager about, whom was apologetic, but I doubted if any action was taken.
"Above Average Airport Hotel! " Read full review on TripAdvisor   12/21/2011 Vote      
4. They were very apologetic and came but fairly quickly to the new room luckily we didn't have a lot of luggage to take down.
"Okay for an Airport Hotel " Read full review on TripAdvisor   11/29/2011 Vote      
5. Starwood Preferred customer service was very apologetic and would have given me a full refund on the spot, but could not reverse the charges, because it was purchased through a travel site.
"Do yourself a favor and go to the Sheraton " Read full review on TripAdvisor   10/31/2011 Vote      
6. The whole things was ridiculous but the desk clerk was polite and apologetic.
"Fine for an airport stay " Read full review on TripAdvisor   9/30/2011 Vote      
7. less than impressed but when we let the manager know about this, she was very apologetic and comped our lunch for us, asking if there was anything more she could do.
"Great Service and very convenient " Read full review on TripAdvisor   7/21/2011 Vote      
8. This was unexpected, as he should have been apologetic for my wait.
"Not up to standards of previous Westins " Read full review on TripAdvisor   8/12/2009 Vote      
9. They staff was very polite and apologetic in morning and offered complimentary breakfast buffet.
Read full review on MyTravelGuide   5/15/2008 Vote      
10. They staff was very polite and apologetic in morning and offered complimentary breakfast buffet.
Read full review on MyTravelGuide   5/14/2008 Vote      
   
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