Marriott Los Angeles, Los Angeles, Complain

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Rank

27th

Out of 700

Marriott Los Angeles	Average Price: $180 Check Rates

Hotel Class:

5855 West Century Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 11 of 84
Average review rating: 3.73

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (558) , Travelocity (6) , TripAdvisor (466) , YahooTravel (7)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 18 comments.

The following words were used in comments with Complain:
$ (3) charged (2) clean (2) desk (3) elevator (3) enjoy (2) expectation (3) fee (2) hotel (8) not (8) park (4) rating (2) recommend (2) room (2)

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1. I complained at the front desk upon seeing the room.

"DIRTY ROOM, POOR SERVICE AT THE FRONT DESK, GOOD CONCIERGE THOUGH " Read full review on TripAdvisor 3/30/2012 Vote

2. We didn't complain about the temperature because the a/c was just shut off and we just had to turn it on.

"OK for a sleep " Read full review on TripAdvisor 1/4/2012 Vote

3. Overall, nothing special but nothing to complain about either.

"Filled its purpose " Read full review on TripAdvisor 11/16/2011 Vote

4. So, I can't complain about the rate, and would stay there again, just with lower expectations for getting work done.

"Nice hotel, service has gone downhill " Read full review on TripAdvisor 6/28/2011 Vote

5. Lots of people complaining about price of starbucks more expensive than normal but I would expect that in a hotel.

"Best airport hotel in lax " Read full review on TripAdvisor 10/19/2010 Vote

6. - pillows (all different kinds, I always make do, but this time I found the perfect one)- big desk for workingNot great things:- shower/toilet room is tiny- no mini-bar /fridgeSome reviewers complained about A/C noise & problems.

"Solid choice for LAX & nearby " Read full review on TripAdvisor 7/26/2009 Vote

7. The cleaning people hold all the elevators while buffering a single elevator floor and it does not matter to them the inconvenience they are creating to the clients in making them wait until the buffering is finished (after waiting more than ten minutes for one of the five other elevators to arrive, I called the supervisor and went to the front desk to complain and neither of them showed the slightest interest in reprimanding the employee.

"HORRIBLE service, average hotel " Read full review on TripAdvisor 7/24/2009 Vote

8. When I complained that this was not comparable to what I had booked through 'Marriott Rewards as an Elite Member' they questioned my Elite status (been member over 10 years).

"bumped from manhattan marriot to lax marriott with prepaid reservation " Read full review on TripAdvisor 7/19/2009 Vote

9. I went to reception to complain and the clerk couldn't have cared less.

"A big let down! " Read full review on TripAdvisor 11/7/2008 Vote

10. While not huge, it was pleasant and quiet and had the standard amenities (Before you complain that there is no coffeemaker, look in the closet).

"The good, the very good, and the not so good " Read full review on TripAdvisor 12/4/2007 Vote