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Rank
7th
Out of 197

Colonnade Hotel

Average Price: $328  
 
Hotel Class:
120 Huntington Avenue
Boston, 02116 View map  
4-Star Hotel Rank: 6 of 38
Average review rating: 3.92
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (41) , MyTravelGuide (69) , Travelocity (13) , TripAdvisor (828) , YahooTravel (31)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 12 comments. 
The following words were used in comments with Complain:
bed (3)   desk (2)   helpful (2)   hotel (3)   management (2)   much (2)   noise (2)   noisy (3)   not (4)   room (5)    
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1. After our complaining, without any apologize she finally gave us a king size bed and say to us booking through the internet can never guarantee anything.
"4 star hotel? worst front desk service I've ever had. " Read full review on TripAdvisor   4/29/2011 Vote      
2. The price was right so I can't complain too much, plus they let us check in a little early which was really helpful.
"Nice Hotel, Mediocre Service " Read full review on TripAdvisor   4/16/2011 Vote      
3. Positives were the staff - very helpful and I'm pretty sure if we had complained about the room, they would have tried to move us but we were settled in by day 3.
"Great Hotel, Great Location " Read full review on TripAdvisor   8/15/2010 Vote      
4. So what is the point of going to a hotel if you cannot sleep because it is either too hot or too noisy? The next morning we went to complain and instead of finding a solution all we received was an 'I'm sorry' and she actually started to argue with my other half.
""I'm Sorry" " Read full review on TripAdvisor   4/1/2010 Vote      
5. There is only one thing that I could complain about and that is the thin walls - you could hear the people next door if they were even the little bit loud.
"Unbelievably amazing hotel " Read full review on TripAdvisor   9/29/2009 Vote      
6. Hotel was a bit pricey but its hard to complain considering all that is in the hotel and room.
"A Back Bay Fave " Read full review on YahooTravel   1/3/2009 Vote      
7. They moved us after we complained about temp and noise to a room that was even more noisy.
Read full review on MyTravelGuide   4/13/2008 Vote      
8. They moved us after we complained about temp and noise to a room that was even more noisy.
Read full review on MyTravelGuide   4/13/2008 Vote      
9. You're kidding me, right?When I complained they did nothing to correct the problem or to make it up to me.
"Very poor choice " Read full review on YahooTravel   4/16/2006 Vote      
10. I felt the woman who cleaned the room had done this to cover something up, and to my amazement, I undid the beds to look and found he had put the dirty blanket which had been on the floor with the ants back onto my sons bed, I was horrified and complained to reception, not much joy,no Manager to speak to and when I asked for the General Manager it looks like everyone at the desk was hit by lightinig as if he was the king of england and not to be called upon.
"never again " Read full review on TripAdvisor   3/16/2006 Vote      
   
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