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Rank
36th
Out of 197

Onyx Hotel - a Kimpton Hotel

Average Price: $299  
 
Hotel Class:
155 Portland Street
Boston, 02114 View map  
4-Star Hotel Rank: 23 of 38
Average review rating: 4.07
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (45) , MyTravelGuide (128) , Travelocity (12) , TripAdvisor (445) , YahooTravel (14)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 11 comments. 
The following words were used in comments with Rude:
customer (2)   hotel (3)   location (2)   nice (2)   not (4)   room (3)   service (2)   staff (6)    
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1. Really rude receptionist upon arrival.
"Not Impressed! " Read full review on TripAdvisor   10/7/2010 Vote      
2. Staff wasn't flat-out rude, but definitely was not customer-service oriented.
"Another bad experience at the Onyx " Read full review on TripAdvisor   6/2/2010 Vote      
3. Our only issue was not with the hotel itself but with some rude guests who roamed the halls on our last night.
"Excellent Choice " Read full review on TripAdvisor   1/21/2010 Vote      
4. They refused to do anything about it and were condescending and rude.
"Another victim of the Onyx and their "deep-cleaning" scam! " Read full review on TripAdvisor   12/15/2009 Vote      
5. The valet was very rude.
"Horrible Service! Wost Hotel Experience! No Not Stay.. ever!!!! " Read full review on TripAdvisor   10/18/2009 Vote      
6. rooms not ready(3hrsbehind) staff was rude.
"worst experience of our lives-horrible service " Read full review on TripAdvisor   3/10/2009 Vote      
7. - The staff were consistently rude.
"Incredible Disappointment! " Read full review on TripAdvisor   1/27/2007 Vote      
8. This Hotel from start to finish is quite well run although quite small, It is the front line staff need a serious amount of training in customer services, the front desk staff are not only rude but do nothing to accommadate you for any request.
"Disapointing " Read full review on TripAdvisor   11/14/2005 Vote      
9. Bottom line: the good - nicely decorated rooms, upscale furnishings, nice touches like robe/slippers and high-end beauty products, convenient location; the bad - multiple technical difficulties, staff that can be rude and unhelpful, noise may be an issue depending upon the location of your room (?); expect to do your own research regarding things to see/do/places to eat (check out the Globe or Boston Phoenix).
"Chic hotel, but poor service " Read full review on TripAdvisor   8/18/2005 Vote      
10. in any event, it was really rude, and laughable, when he then tried to cover his you-know-what by pretending to ask a supervisor about availability.
"Chic hotel, but poor service " Read full review on TripAdvisor   8/18/2005 Vote      
   
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