Onyx Hotel - a Kimpton Hotel, Boston, Delay

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Rank

36th

Out of 197

Onyx Hotel - a Kimpton Hotel	Average Price: $299 Check Rates

Hotel Class:

155 Portland Street

Boston, 02114 View map

4-Star Hotel Rank: 23 of 38
Average review rating: 4.07

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (45) , MyTravelGuide (128) , Travelocity (12) , TripAdvisor (445) , YahooTravel (14)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Delay

Appears in 3 comments.

The following words were used in comments with Delay:
car (2) desk (4) park (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Special thanks to Sophia at the front desk who went out of her way to help me address a delay with valet services getting my car at checkout and getting me my forgotten items back.

"Nice rooms, chic lobby, outstanding service " Read full review on TripAdvisor 1/19/2012 Vote

2. I stayed for two nights and it seemed everytime I was in the lobby or at the (small) front desk one of the three people crammed behind the desk was solving a billing complaint--making me worry and also causing long delays at the desk.

"Comfy, but customer service needs some help " Read full review on TripAdvisor 8/4/2011 Vote

3. Had a delay in fetching car from parking garage at departure, but they volunteered to refund that day parking charge which you should know is a bit steep at $38/day, but thats not too unusual for city hotels.

"Another nice Kimpton property " Read full review on TripAdvisor 1/3/2008 Vote