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Rank
20th
Out of 481

SKYLOFTS at MGM Grand

Average Price: $167  
 
Hotel Class:
3799 Las Vegas Blvd S
Las Vegas, 89109 View map  
5-Star Hotel Rank: 7 of 17
Average review rating: 4.13
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (15) , Expedia (100) , MyTravelGuide (461) , Travelocity (331) , TripAdvisor (7039) , YahooTravel (526)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 326 comments. 
The following words were used in comments with Rude:
cares (11)   desk (56)   employee (16)   extremely (18)   helpful (13)   hotel (43)   liked (22)   management (32)   never (19)   nice (12)   night (12)   not (80)   personable (18)   phone (11)   pool (14)   problem (13)   room (63)   service (25)   staff (97)   unhelpful (11)    
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1. In a very rude manner, she explained there was nothing I could do.
"Incompetent Front Desk and Res Services " Read full review on TripAdvisor   5/16/2012 Vote      
2. We had already eaten there the food was terrible and staffing very rude.
"No Water! Just Terrible and very rude management ! " Read full review on TripAdvisor   5/16/2012 Vote      
3. When voicing complaints the concierge was rude and told us to, and I quote, 'go stay at the Bellagio'.
"horrible service " Read full review on TripAdvisor   5/15/2012 Vote      
4. The manager Rachel was rude and very unhelpful, being told you will get an upgrade and then being put into a smaller room was just wrong and then having to fight for the same room we started with is a joke.
"A Great Week in Vegas but no thanks to the MGM Grand " Read full review on TripAdvisor   5/14/2012 Vote      
5. Its huge, with rude staff, uncaring management, overpriced everything, old.
"Greatly disappointed " Read full review on TripAdvisor   5/12/2012 Vote      
6. Shouldn't be a problem, right? Well, the girl at the desk was quite rude about it.
"Greatly disappointed " Read full review on TripAdvisor   5/12/2012 Vote      
7. Not so this time, the food was of a much lower quality and the most of the staff we nothing but rude.
"What a dump! " Read full review on TripAdvisor   5/6/2012 Vote      
8. The staff on the reception were quite rude but they have thousands of people to deal with so you can't blame them in a way.
"lovely but noisy " Read full review on TripAdvisor   5/6/2012 Vote      
9. So I went to front desk and fortunate for me, Ann, helped me out and apologised for the rude lady on the phone and removed all charges and even sent a separate mini bar fridge for our personal use free of charge.
"MGM does not compare to rest of hotels on the strip.... " Read full review on TripAdvisor   5/4/2012 Vote      
10. The next morning I see a voice mail message and a VERY RUDE lady told me off for what we did and I couldn't get any info on how to fix the issue on hand.
"MGM does not compare to rest of hotels on the strip.... " Read full review on TripAdvisor   5/4/2012 Vote      
   
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