5. Won`t stay here again because: bathroom floor was filthy with clumps of earth on checkin, and stayed dirty for the 3 days; carpets not vacuumed; room service food was cold, congealed and terrible, and not only is the usual high percentage gratuity included automatically which is fine but they have a space for 'additional gratuity' on the bill and push for it; the lobby check in/out is chaos and overcrowded, not well managed; this is a no service rather than full service hotel: multiple telephone calls did not produce the items requested from housekeeping; unlike many marriotts there are no coin operated laundry machines on any one of the 39 floors, and they ask you to use the ones offered at the hotel next door (why not just stay there instead?); yes as many reviews mentioned the windows are filthy; the concierge lounge is cramped and offers continental breakfast only (many marriotts have eggs, sausage, bacon, pancakes, a full breakfast); concierge level hors d`oeuvres and desserts are cheap and unappetizing; in room shampoos are nothing special, very cheap; general impression is this is a mass produced and disorganized conference/downtown shopping hotel, not a full service hotel.