Raffaello Hotel Chicago, Chicago, Complain

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Rank

37th

Out of 415

Raffaello Hotel Chicago	Average Price: $294 Check Rates

Hotel Class:

201 East Delaware Place

Chicago, 60611 View map

3-Star Hotel Rank: 13 of 73
Average review rating: 3.79

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (61) , MyTravelGuide (120) , Travelocity (24) , TripAdvisor (401) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 20 comments.

The following words were used in comments with Complain:
desk (2) hotel (4) liked (3) management (3) money (2) not (2) problem (3) room (7) shop (2) staff (3)

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1. Upon check out I had to wait in a long line for the other customers that were complaining about their stay.

"I would of rather sleep in the car... " Read full review on TripAdvisor 3/21/2012 Vote

2. and when you come to Chicago and do some shopping you really cant complain about the proximity to Water Tower Place or shopping on Michigan.

"Great Location " Read full review on TripAdvisor 9/20/2011 Vote

3. She had the nerve to say that no one else had said anything, eventhough I heard numerous guests complaining in the elevators.

"Bad News " Read full review on TripAdvisor 8/9/2011 Vote

4. After a sleepless night, I complained about the heat and it was insulting to have the clerk act like they didn't notice.

"Bad News " Read full review on TripAdvisor 8/9/2011 Vote

5. The Hotel staff were very unaccommodating during this period and made me feel like I was being a pain when I complained.

"Terrible stay! " Read full review on TripAdvisor 6/12/2011 Vote

6. When the aircon was finally fixed in our room (I had to call 3 times to complain for that to happen) it was so loud that it sounded like a truck engine was running in our room.

"Terrible stay! " Read full review on TripAdvisor 6/12/2011 Vote

7. Don't bother trying to reach management by phone or email after the fact to politely complain.

"If in Chicago for RSNA or professional business of any kind, go anywhere else. " Read full review on TripAdvisor 1/24/2011 Vote

8. When I complained to the management about this, they merely said they were sorry and offered no compensation.

"Warning--you might be moved around to another room during your stay. " Read full review on TripAdvisor 11/13/2010 Vote

9. To be fair, when I complained, they waived the charge.

"Not up to 4 star standards - pick someplace else " Read full review on TripAdvisor 8/9/2010 Vote

10. The room service server was extremely nice and asked me if I would complain because she gets yelled at all the time and the 'hotel' would not do anything.

"HORRIBLE HORRIBLE HORRIBLE " Read full review on TripAdvisor 7/13/2010 Vote