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Rank
60th
Out of 415

Sheraton Chicago

Average Price: $283  
 
Hotel Class:
301 East North Water Street
Chicago, 60611 View map  
4-Star Hotel Rank: 28 of 39
Average review rating: 3.65
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (65) , MyTravelGuide (3074) , Travelocity (25) , TripAdvisor (994) , YahooTravel (43)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 109 comments. 
The following words were used in comments with Rude:
accommodating (4)   arrival (6)   bags (7)   bar (6)   charged (5)   concierge (9)   desk (6)   employee (5)   extra (4)   extremely (9)   hallway (4)   helpful (9)   hotel (18)   never (8)   not (21)   room (10)   service (11)   staff (41)   unhelpful (7)   valet (9)    
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1. Whenever I called for a simple request I was rudely hung up on after the guest services employee said they couldn't do anything for me.
"Mold on room service food, guest "services" everytime = "I can't help you, leave me alone". Only grace i " Read full review on TripAdvisor   3/13/2012 Vote      
2. He was quite rude, didn't say yes or no, only 'give me your keys'.
"Not impressed " Read full review on TripAdvisor   3/5/2012 Vote      
3. The bell staff was beyond rude and the front desk acted as if we were a bunch of hicks coming into the big city.
"Location is great...that is about it... " Read full review on TripAdvisor   2/16/2012 Vote      
4. The one, extremely rude, low class staff member was the older woman with long dark hair working in the Club Lounge.
"Not up to Sheraton standards " Read full review on TripAdvisor   1/7/2012 Vote      
5. Staff is mostly a bunch of untrained, rude people.
"Horribly understaffed, unhappy staff... " Read full review on TripAdvisor   10/16/2011 Vote      
6. Agent was very rude, and I had to escalate to a manager who was more helpful.
"Disappointing customer service " Read full review on TripAdvisor   9/27/2011 Vote      
7. While I was here my phone disappeared while I was in the lobby and various staff in the hotel ranged from very helpful (concierge) to downright rude (front desk) when I asked if it had been turned in by any guests.
"Great location, rooms could use updating " Read full review on TripAdvisor   7/17/2011 Vote      
8. The bellman are rude.
"Don't Bother, They might accidentally overcharge you by $400. " Read full review on TripAdvisor   6/23/2011 Vote      
9. The next morning I call back to talk to this rude lady again only to say oh I'll have to call you back, I said NO this needs to be fixed now, So what does she do? She says oh well all that needs to be done is I have to reverse the charges.
"Don't Bother, They might accidentally overcharge you by $400. " Read full review on TripAdvisor   6/23/2011 Vote      
10. When I called to find out why, this incredibly rude lady said she'd have to call me back.
"Don't Bother, They might accidentally overcharge you by $400. " Read full review on TripAdvisor   6/23/2011 Vote      
   
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