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Rank
30th
Out of 415

Westin Chicago

Average Price: $324  
 
Hotel Class:
320 North Dearborn Avenue
Chicago, 60610 View map  
4-Star Hotel Rank: 13 of 39
Average review rating: 4.22
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (40) , MyTravelGuide (641) , Travelocity (5) , TripAdvisor (550) , YahooTravel (45)
SAFE TO BOOK ? (2/5 issues found)
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Problem
Appears in 56 comments. 
The following words were used in comments with Problem:
area (3)   bathroom (3)   bed (6)   construction (3)   great (5)   hotel (8)   liked (4)   never (4)   night (4)   not (16)   park (2)   pool (3)   room (17)   shower (5)   staff (4)   valet (3)   view (3)   walking (3)   water (5)   website (2)    
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1. This problem crops up so frequently, that they actually have a desk dedicated to luggage (not just the concierge) and the usual storage room.
"Great Hotel, Needs Polish on the Service " Read full review on TripAdvisor   4/29/2012 Vote      
2. When I told the Westin about this problem, they appologized, told me to have people meet me at Ember - their restaraunt - and they sent me a $5 bottle of wine.
"Westin Chicago River North - Problems " Read full review on TripAdvisor   3/19/2012 Vote      
3. I spent 4 days at the Westin Chicago River North last week and encountered problems that any business traveler would try to avoid.
"Westin Chicago River North - Problems " Read full review on TripAdvisor   3/19/2012 Vote      
4. The fitness room was great we used that each morning and never had a problem with getting a machine but then again we are early birds.
"Great location and solid westin quality " Read full review on TripAdvisor   12/31/2011 Vote      
5. Plumbing was a problem, the toilet felt like it was going to fall off of the wall.
"Could be cleaner " Read full review on TripAdvisor   11/27/2011 Vote      
6. I did have a problem with the room being hot at night - which was eventually diagnosed as the hotel turning the chillers off at night.
"A great place to stay in Chicago " Read full review on TripAdvisor   11/9/2011 Vote      
7. You can laugh about not getting the free water bottles, but it is a real problem in the Westin rooms because you cannot refill a water bottle in the sink.
"Good location, poor service " Read full review on TripAdvisor   10/19/2011 Vote      
8. I had a problem with my Internet connection, and the staff went to great lengths to fix it right away.
"Very comfortable hotel in a great location " Read full review on TripAdvisor   8/3/2011 Vote      
9. Plusses:- Wonderful service- Heavenly bed, of course- Nice gym- Within walking distance to the CTA Clarke/Lake Station, Michigan Mile, West Loop (great restaurants), Millenium Park, Chicago RiverMinuses:- Wi-fi in our room didn't work, and IT wasn't able to fix the problem.
"Wonderful Stay in Chicago " Read full review on TripAdvisor   7/24/2011 Vote      
10. When I told them about this problem, all they said was they would fix it before the next person got there.
"Very Disappointed in Westin " Read full review on TripAdvisor   6/20/2011 Vote      
   
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