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Rank
30th
Out of 415

Westin Chicago

Average Price: $324  
 
Hotel Class:
320 North Dearborn Avenue
Chicago, 60610 View map  
4-Star Hotel Rank: 13 of 39
Average review rating: 4.22
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (40) , MyTravelGuide (641) , Travelocity (5) , TripAdvisor (550) , YahooTravel (45)
SAFE TO BOOK ? (2/5 issues found)
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Issue
Appears in 26 comments. 
The following words were used in comments with Issue:
bed (2)   better (2)   clean (2)   deal (3)   desk (2)   excellent (2)   exceptional (3)   great (5)   guest (2)   helpful (2)   hot (2)   hotel (6)   not (5)   room (4)   staff (4)   water (2)    
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1. He helped me with suggestions for a workout routine and the chair massage really helped with my shoulder issues.
"Unbelievable customer service from everyone " Read full review on TripAdvisor   4/19/2012 Vote      
2. similar to others, our only issue is paying 15$ for internet for 24 hours.
"good stay " Read full review on TripAdvisor   4/17/2012 Vote      
3. However, there were many issues subsequently.
"Many issues: Do not book the hotel through third party. " Read full review on TripAdvisor   4/8/2012 Vote      
4. The staff is incredibly pleasant and always responsive to any need or to any issue that may occur with your room.
"Quality Hotel and Responsive Staff " Read full review on TripAdvisor   10/24/2011 Vote      
5. Stayed over 4 days in July for a conference, hotel is a pure business hotel in a great location, rooms and hotel clean, staff friendly and efficent, had no issue with them.
"Business Hotel " Read full review on TripAdvisor   7/18/2011 Vote      
6. The only issue I had with the Westin was that they did not have many TV channels, so you were forced to either rent a movie or go out to see one.
"We enjoyed our stay very much and the gym was great! " Read full review on TripAdvisor   6/27/2011 Vote      
7. Just a couple of small issues, I was a solo traveller and my room had two 4 foot beds in it, I'd of loved the luxury of having a King size bed to myself when travelling alone.
"Great location, walking distance to many main attractions" " Read full review on TripAdvisor   6/10/2011 Vote      
8. ), but overall nothing that was truly an issue.
"No cpmplaints " Read full review on TripAdvisor   3/27/2011 Vote      
9. Although there was a planned power outage on the Sunday of our visit, this was clearly indicated to guests & we did not notice any issues, in fact the candles that were lit in the reception area made it all the more intimate.
"Great Westin Location " Read full review on TripAdvisor   3/2/2011 Vote      
10. We had this occur two nights in a row and after we raised the issue with the front desk, they handled the situation very professionally by immediately offering us complimentary wine and cheese plate and adding points to our Starwood account for the inconvenience.
"Great hotel for all the right reasons " Read full review on TripAdvisor   5/13/2010 Vote      
   
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