Omni Chicago, Chicago, Mistake

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OpinionWell
Rank

21st

Out of 415

Omni Chicago	Average Price: $280 Check Rates

Hotel Class:

676 North Michigan Avenue

Chicago, 60611 View map

4-Star Hotel Rank: 7 of 39
Average review rating: 4.29

OpinionWell Value Index: 9

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (51) , MyTravelGuide (533) , Travelocity (14) , TripAdvisor (624) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 7 comments.

The following words were used in comments with Mistake:
charged (2) correct (2) hotel (2) room (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I had the requisite extra charges and mistakes on my bill upon checking out for items I supposedly took from the minibar.

"Some Rooms Are Outdated " Read full review on TripAdvisor 12/11/2011 Vote

2. This is quite a contrast to other hotels of similar grade where when a mistake was discovered, I received a quick apology (instead of a foolish argument) and a token offer (rather than 'too bad').

"Nice place, front desk unresponsive - why go back? " Read full review on TripAdvisor 10/7/2009 Vote

3. When asked to correct the mistake, I was asked if I had two cars at the hotel.

"The Good and the Bad " Read full review on Expedia 9/25/2009 Vote

4. The morning of check-out, customer service rep Megan informed me that her colleague made a mistake on our room payment and she promptly corrected both the double payment and laundry charge.

"Great Location " Read full review on TripAdvisor 9/12/2009 Vote

5. I understand that mistakes do happen, but my card is now over its credit limit and cannot be used until the hold drops.

"A mediocre Omni " Read full review on TripAdvisor 4/6/2009 Vote

6. I think the front desk may have made a mistake, by giving them the same room.

"Great place to visit " Read full review on Expedia 9/6/2006 Vote

7. Second, on our last day of our stay, I made the mistake of walking the a/c unit controls to adjust it, and walked in only my socks.

"Loved the Omni, but watch out for the pool!! " Read full review on TripAdvisor 8/28/2006 Vote