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Rank
21st
Out of 415

Omni Chicago

Average Price: $280  
 
Hotel Class:
676 North Michigan Avenue
Chicago, 60611 View map  
4-Star Hotel Rank: 7 of 39
Average review rating: 4.29
OpinionWell Value Index: 9
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (51) , MyTravelGuide (533) , Travelocity (14) , TripAdvisor (624) , YahooTravel (35)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 18 comments. 
The following words were used in comments with Complain:
better (2)   desk (2)   elevator (2)   great (3)   hot (2)   hotel (2)   not (4)   offers (2)   room (10)   shower (2)   staff (3)   water (2)    
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1. - complained to manager that the above happened within 6 hrs of checkin and that if it continued i would not stay my planned 7 days.
"expensive with tetrible service " Read full review on TripAdvisor   5/12/2012 Vote      
2. 4) They need a better bottle selection for the room serviceFor the people complaining about the 2 elevators, STOP WHINING.
"Fantastic - Well deserving of the 4.5 stars " Read full review on TripAdvisor   1/10/2012 Vote      
3. --The rooms are large suites, so you can't complain about the space.
"Not raving, but no problems " Read full review on TripAdvisor   5/16/2011 Vote      
4. We didn't notify the staff, so I really have no right to complain, but next time I'll request a room away from the elevators.
"Great for young & old " Read full review on TripAdvisor   11/12/2009 Vote      
5. Aside from those minor drawbacks -- which had we complained I am sure they would have changed our room, I was extremely pleased with the other features of the hotel.
"Loved the Suite room! " Read full review on Expedia   8/26/2009 Vote      
6. I never had to complain.
"Always Impressed " Read full review on Expedia   8/5/2009 Vote      
7. Housekeeping was forgotten on one day, and after calling and was told they would be 'right up', hadn't arrived an hour later, so went down to front desk to complain.
"Customer Service even a 9-year-old says is lousy " Read full review on TripAdvisor   7/20/2009 Vote      
8. The only thing I have to complain is the shower that was over the bathtub and the drain was not fast enough then I had my feet soaked every time I had a shower.
"Great location, outstanding service " Read full review on TripAdvisor   7/6/2008 Vote      
9. Some people had complained about the noise earlier, but what do you expect from a city? Quite frankly, it lulled us to sleep.
"Great choice " Read full review on TripAdvisor   3/4/2008 Vote      
10. When we went back to the desk, rather than complaining or being hostile, we simply asked if anything could be done in a cheerful way and a more experienced and higher ranking staff member bumped us up and offered us the coupons.
"Classy act " Read full review on TripAdvisor   11/1/2007 Vote      
   
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