2. In fact , after checking out in the morning and checking our bags with the bell desk for a few hours, when my travel companions and I came back to the hotel mid-afternoon to pick up our bags from to head to the airport, some overzealous staff member accosted us (and most other patrons) as we walked in the door and demanded we show our room keys (which, having checked out, we didn't have, so we explained that we were there to pick up our bags) and made us feel uncomfortable and unwelcome--so much so that he essentially made us feel we needed to wait outside in the 90 degree heat for our airport transportation rather than waiting inside.