Hilton Garden Inn Chelsea, New York City, Rude

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Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (7) annoy (10) apologetic (2) avoid (6) awful (5) bad (16) bed bugs (4) big deal (3) broke (2) broken (3) complain (15) complaint (21) cramped (12) difficult (12) disappoint (23) disturbing (6) downside (10) expensive (25) hard (18) hassle (6) horrible (3) inconvenient (4) issue (31) lack (7) loud (12) mad (3) negative (16) noise (66) noisy (39) odor (3) overpriced (7) poor (7) pricey (5) problem (48) ridiculous (5) rock (3) rude (8) shock (3) slow (26) smell (31) smoker (4) terrible (3) tiny (11) too small (3) unfortunate (5) unfriendly (3) unsafe (5) urine (3) worst (3) wrong (5)

Rude	Appears in 8 comments.

The following words were used in comments with Rude:
desk (2) hotel (2) most (2) not (3) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. McDonalds however across the street isnt recommended - rude staff - one girl proceeded to get a guys number instead of serving us - leaving us standing there for 10 mins - only to be told that they had no apple pies, no milk shakes and no ice cream - and she wasnt pleasant or apologetic whatsoever.

"Perfect Stay! " Read full review on TripAdvisor 12/5/2011 Vote

2. To make matters worse, the women at the front desk are just rude.

"RUDE Staff for the most part " Read full review on TripAdvisor 11/17/2011 Vote

3. Mostly they were just rude and had no concept of how to treat a guest.

"These people are rude, rude, rude " Read full review on TripAdvisor 5/4/2011 Vote

4. I called HIlton corporate customer service, who in turn called the same person at the hotel, and she was rude to her own corporate office.

"The rudest front desk service I've ever experienced " Read full review on TripAdvisor 3/19/2011 Vote

5. The ladies behind the counter were rude and did not help at all.

"Horrible hotel, horrible staff, would NEVER stay there again! " Read full review on TripAdvisor 8/13/2010 Vote

6. I returned to reception to have this recified and to be truthful the staff were apoligised with a smile but said nothing we can do and then argued that this had not been confirmed and even more amazing asked me to wait while they served someone who was buying water this i found very rude.

"Great location ...Nice Hotel poor service " Read full review on TripAdvisor 6/29/2010 Vote

7. The front desk was rude to my wife.

"SERVICE STINKS, TV DOESN'T WORK and THEY DON'T CARE " Read full review on TripAdvisor 6/26/2009 Vote

8. The staff was so helpfull with all our travelor questions and not rude at all like I have read most say about this hotel staff.

"Great location and price " Read full review on TripAdvisor 2/16/2009 Vote