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Rank
50th
Out of 676

Hilton Garden Inn Chelsea

Average Price: $336  
 
Hotel Class:
121 West 28th Street
New York City, 10001 View map  
3-Star Hotel Rank: 17 of 154
Average review rating: 4.43
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Poor
Appears in 8 comments. 
The following words were used in comments with Poor:
night (4)   service (3)   street (2)   useful (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. poor service for Hilton honors members, per manager, no exceptions.
"poor customer service if diamond member who needs to cancel " Read full review on TripAdvisor   8/19/2011 Vote      
2. The internet was a poor connection as mentioned by other reviewers and the buffet breakfast was less than desirable.
"Good value " Read full review on TripAdvisor   6/27/2011 Vote      
3. HOWEVER, they have a long way to go service wise: Wi-Fi connectivity is poor, with serious interruptions to the connection throughout the day, and practically non-existing connectivity at night time.
"overrated hotel " Read full review on TripAdvisor   5/27/2011 Vote      
4. The plants on the street are put out every morning and put away at night , we used to have a giggle at the amount of work it was for the poor buggers that had to shift them.
"Great location " Read full review on TripAdvisor   9/24/2010 Vote      
5. The plants on the street are put out every morning and put away at night , we used to have a giggle at the amount of work it was for the poor buggers that had to shift them.
"Great location " Read full review on TripAdvisor   9/24/2010 Vote      
6. The staff were poilte and helpful and i would have given this place 5 stars had it not been for the poor view and smoke smell on the last night.
"Many good points and one not so good point " Read full review on TripAdvisor   5/17/2010 Vote      
7. Even though this is the 'poor cousin' of the Hilton family, it is still quite a good standard, a notch above what you would expect at this price point (I repeat: in Manhattan).
"A notch up and great value " Read full review on TripAdvisor   10/8/2009 Vote      
8. The food is fine but the service is now poor.
"Still good but not as good " Read full review on TripAdvisor   4/16/2008 Vote      
   
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