Hilton Garden Inn Chelsea, New York City, Broken

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Rank

50th

Out of 676

Hilton Garden Inn Chelsea	Average Price: $336 Check Rates

Hotel Class:

121 West 28th Street

New York City, 10001 View map

3-Star Hotel Rank: 17 of 154
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (7) annoy (10) apologetic (2) avoid (6) awful (5) bad (16) bed bugs (4) big deal (3) broke (2) broken (3) complain (15) complaint (21) cramped (12) difficult (12) disappoint (23) disturbing (6) downside (10) expensive (25) hard (18) hassle (6) horrible (3) inconvenient (4) issue (31) lack (7) loud (12) mad (3) negative (16) noise (66) noisy (39) odor (3) overpriced (7) poor (7) pricey (5) problem (48) ridiculous (5) rock (3) rude (8) shock (3) slow (26) smell (31) smoker (4) terrible (3) tiny (11) too small (3) unfortunate (5) unfriendly (3) unsafe (5) urine (3) worst (3) wrong (5)

Broken

Appears in 3 comments.

The following words were used in comments with Broken:
bathroom (2) hotel (2) not (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was fantastic, my partners suitcase had broken in transit on the plane and had got worse by the time we reached the hotel, the staff couldn't be more helpful by offering to tape up the crack in the case whilst advising us of a local shop to buy a new one if we wanted to.

"Good location and good service " Read full review on TripAdvisor 6/8/2010 Vote

2. The bathroom was spotless with no broken taps or faucets, and lined with Neutrogena toiletries and hair dryer.

"A 5 star hotel. Excellent place to stay. " Read full review on TripAdvisor 2/1/2010 Vote

3. 30PM - the bathroom sink was broken and had been fixed (but did not look very elegant)- during the check out day cleaning personnel came to ask me 3 times when I am about to leave (first one at 9AM)- hotel breakfast is rather expensive and the quality is not as good as it could be- they promised the gym to be open 24/7 but actually it opened at 6AM every morning.

"Nice but not perfect " Read full review on TripAdvisor 11/23/2009 Vote