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Rank
50th
Out of 676

Hilton Garden Inn Chelsea

Average Price: $336  
 
Hotel Class:
121 West 28th Street
New York City, 10001 View map  
3-Star Hotel Rank: 17 of 154
Average review rating: 4.43
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (39) , TripAdvisor (504)
SAFE TO BOOK ? (2/5 issues found)
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Problem
Appears in 36 comments. 
The following words were used in comments with Problem:
attentive (2)   bed (3)   comfortable (2)   condition (2)   desk (2)   elevator (4)   floor (7)   hotel (7)   liked (3)   location (2)   never (4)   new (2)   night (4)   noise (3)   noisy (3)   not (9)   quickly (2)   room (15)   sleep (2)   street (2)    
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1. The only plus was Lisa at the front desk who tried her best to accomodate us and seemed genuinely frustrated by our problems.
"Good Location- that's about it! " Read full review on TripAdvisor   5/22/2012 Vote      
2. There are not many rooms on each floor so its pretty quiet, you may hear the occaisonal guest in the hall but this is not a problem.
"Great staff, perfect location " Read full review on TripAdvisor   4/2/2012 Vote      
3. The only problem for some people would be closet space.
"Nice place to stay, Respectful, Curtious staff " Read full review on TripAdvisor   2/20/2012 Vote      
4. Then problems came up with my next destination and I ended up fortunately being able to use my Hilton Points to secure the room for the next couple of nights.
"So Glad I Found HGI Chelsea " Read full review on TripAdvisor   11/26/2011 Vote      
5. We stayed at multiple Hilton properties in Egypt last year for 3 weeks - and never had any such problems.
"Credit Card Preauthorization Debacle " Read full review on TripAdvisor   9/10/2011 Vote      
6. We were so grateful to the Housekeeping manager for going that extra mile to help us with this problem.
"Convenient, free, friendly, great value! " Read full review on TripAdvisor   8/7/2011 Vote      
7. The only problem we had was an odor in one of the rooms.
"Convenient, free, friendly, great value! " Read full review on TripAdvisor   8/7/2011 Vote      
8. Nick, like other employees of this hotel, asked if everything was in order in my room asked me to call me if I had any problems.
"Excellent service is the name lf the game at the Hilton Garden Inn, Chelsea " Read full review on TripAdvisor   5/1/2011 Vote      
9. The only other hotel that I've had similar types of problems in New York with not getting the room that I booked was the Millennium Hilton, so I canceled my Hilton accommodations for my next trip.
"The rudest front desk service I've ever experienced " Read full review on TripAdvisor   3/19/2011 Vote      
10. We were on the 10th floor, on the back side of the hotel, so street noise was not a problem for us.
"great location, but not for the light sleeper " Read full review on TripAdvisor   9/30/2010 Vote      
   
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