Sheraton Kauai Resort, Poipu, Complain

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Rank

3rd

Out of 10

Sheraton Kauai Resort	Average Price: $261 Check Rates

Hotel Class:

2440 Hoonani Road

Poipu, 00000 View map

4-Star Hotel Rank: 1 of 1
Average review rating: 3.74

OpinionWell Value Index: 10

Traveler reviews analyzed: MyTravelGuide (32) , TripAdvisor (1100)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (29) avoid (23) bad (103) badly (11) big deal (10) broken (14) chipped (16) complain (48) complaint (25) dated (24) difficult (15) dingy (11) dirt (9) dirty (53) disappoint (122) disturbing (14) expensive (84) hard (39) hardly (11) horrible (18) inconvenient (28) issue (72) lack (18) loud (28) mediocre (16) mistake (12) mold (39) negative (57) noise (74) noisy (26) outdated (24) overpriced (29) poor (19) pricey (27) problem (103) ridiculous (10) roach (30) rock (49) rough (25) rude (24) sad (14) shock (12) slow (33) smell (40) terrible (28) tiny (40) unfortunate (30) worn (17) worst (22) wrong (25)

Complain

Appears in 77 comments.

The following words were used in comments with Complain:
$ (3) bill (4) bug (4) change (4) clean (4) construction (4) desk (9) garden (7) hot (3) hotel (6) liked (5) management (5) never (5) not (11) ocean (9) offers (4) resort (5) reviews (7) room (27) view (8)

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1. Our second day there, housekeeping neglected to refill our coffee supply and didn't leave any fresh towels, but when I called to complain, they were there within 15 mins.

"Ocean Front room, April 30, 2012 " Read full review on TripAdvisor 5/13/2012 Vote

2. This was not loud partying we could complain about, just normal behavior.

"Needs a nudge from good to great " Read full review on TripAdvisor 4/26/2012 Vote

3. I went downstairs to complain.

"Wonderful stay! " Read full review on TripAdvisor 4/16/2012 Vote

4. We had to complain again, and they did it.

"Great location, good value, dated rooms " Read full review on TripAdvisor 4/9/2012 Vote

5. However, they recovered it after we complained.

"Great location, good value, dated rooms " Read full review on TripAdvisor 4/9/2012 Vote

6. But see my complain regarding $26 resort fee below.

"Great location, good value, dated rooms " Read full review on TripAdvisor 4/9/2012 Vote

7. They had obviously been stalling us this entire time so they can spray it down and air it out a bit, so that we couldn't complain again about insects.

"Not good....considering the alternatives. " Read full review on TripAdvisor 3/23/2012 Vote

8. We called and complained for a new room and not for them to spray, and they said they were fully booked and they will see what they can do.

"Not good....considering the alternatives. " Read full review on TripAdvisor 3/23/2012 Vote

9. Some other reviews here complain about the housekeeping, but my experience was fine.

"Stay if your conference expense rules require it " Read full review on TripAdvisor 2/26/2012 Vote

10. in general the cleanness of the hotel is very questionable, and we were disappointed by the way our complain was handled.

"roaches! " Read full review on TripAdvisor 2/12/2012 Vote