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Rank
52nd
Out of 468

The Deauville Beach Resort

Average Daily Rate: NA  
 
Hotel Class:
6701 Collins Avenue
Miami Beach, 33141 View map  
3-Star Hotel Rank: 5 of 35
Average review rating: 3.06
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (93) , Travelocity (13) , TripAdvisor (463)
SAFE TO BOOK ? (2/5 issues found)
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Problem
Appears in 54 comments. 
The following words were used in comments with Problem:
arrival (4)   beach (3)   busy (3)   correct (2)   customer (2)   hotel (8)   management (5)   need (4)   not (13)   park (10)   personable (3)   phone (4)   police (3)   reservation (3)   room (9)   service (3)   staff (5)   valet (5)   weekends (2)   well (2)    
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1. They were totally unwilling to take accountability for any of the problems their system created.
"Avoid at all costs " Read full review on TripAdvisor   5/17/2010 Vote      
2. I experienced problems with my online booking, which I had a confirmation email for but was told by staff it did not show on their system.
"Avoid at all costs " Read full review on TripAdvisor   5/17/2010 Vote      
3. Parking is a problem- for our weekend stay the valet was full the whole weekend @ $20/day.
"Beautiful Ocean Front Hotel with limited parking!!!! " Read full review on TripAdvisor   4/26/2010 Vote      
4. You have to leave a message for the manger of each department and they will call you back, Can you imagine how awkward it is to interrupt a business meeting to take a call from a hotel business manager and explain your personal problems with your associates sitting there? I had problems with some stranger calling my room at 6:30AM pretending to be from the front desk and then asking me if I was on my honeymoon and if I wanted to buy some underwear.
"Very poorly run hotel with no leadership and no customer care, decent room though. " Read full review on TripAdvisor   4/19/2010 Vote      
5. We were not even offered a thing to make up for the problems we experienced.
"The bad reviews listed here are not a joke, I learned the hard way! " Read full review on TripAdvisor   4/10/2010 Vote      
6. We started addressing the problems we had nicely at first and were treated miserably by the front desk staff.
"The bad reviews listed here are not a joke, I learned the hard way! " Read full review on TripAdvisor   4/10/2010 Vote      
7. At 8 pm I called again mentioning the problem : they would send someone.
"whatever you ask: nothing is possible ! " Read full review on TripAdvisor   3/9/2010 Vote      
8. But that's the least of the problems.
"Never ever again!!! " Read full review on TripAdvisor   3/2/2010 Vote      
9. I can honestly say that there was one person who did everything in his power to address our concerns and problems, and that person was Mr.
"BEWARE...NOT A CONVENTION HOTEL " Read full review on TripAdvisor   12/3/2009 Vote      
10. I could go on and on here but I don't think Trip Advisor has enough room on their server for me to list all the problems.
"BEWARE...NOT A CONVENTION HOTEL " Read full review on TripAdvisor   12/3/2009 Vote      
   
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