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The Ritz-Carlton, Kapalua

Average Daily Rate: NA  
 
Hotel Class:
1 Ritz Carlton Drive
Kapalua, 96761 View map  
5-Star Hotel Rank: 1 of 2
Average review rating: 4.88
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (102) , TripAdvisor (347)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 11 comments. 
The following words were used in comments with Rude:
bill (2)   charged (2)   desk (3)   not (3)   ocean (2)   pool (2)   room (4)   service (5)   staff (3)    
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1. PROSSpa gave me chocolate covered strawberries during my services since it was my birthdayFree self parkingNightly turndown serviceWelcome drink when you check inCONSMy check out bill had 4 charges that were not mine (Room service, valet parking etc) Front Desk staff were rude--did not apologize for the wrong charges on my bill-in fact they were irritated by me.
"What A Shame " Read full review on TripAdvisor   5/7/2012 Vote      
2. We received rude, cold services from the waitresses, especially the early-middle age brunette-non islander at The Terrace-breakfast buffet) , who was dispassionate and not happy to be working there.
"Very Poor Customer Service! " Read full review on TripAdvisor   2/23/2012 Vote      
3. Most of the bartenders and very rude, slow and don't act like they care to help you.
"Beautiful Resort - Rude Bartenders " Read full review on TripAdvisor   2/11/2012 Vote      
4. The Chef has a unique style and the service ranged from excellent to rude.
"Kid Freindly but still romantic enough with a gorgeous setting " Read full review on TripAdvisor   1/10/2012 Vote      
5. One more word about the poor service; it's ok for the staff to be laid back (after all, it's Hawaii), but they shouldn't be rude to guests.
"The car attendants who are the first people who meet you at the door need to check their tongues. " Read full review on TripAdvisor   11/1/2011 Vote      
6. ' One morning I asked the front desk about transportation to the airport and wasn rudely told, 'We don't handle that here, talk to the concierge.
"Overpriced, not impressed ande theft at pool " Read full review on TripAdvisor   9/29/2011 Vote      
7. In fact she was rude.
"OK, the attitude here is super LAME!!! " Read full review on TripAdvisor   7/23/2011 Vote      
8. { kind of rude]wHEN WE GOT OUR 'ocean view 'room you have to walk out on the lanai and turnto the right to see any ocean.
"probably won't go back " Read full review on TripAdvisor   7/11/2011 Vote      
9. We also specifically requested a quiet room, and were given a room right above the playground and kiddie pool, and a hammock that parents very rudely allowed their children to use as a playground at 8 am.
"Fantastic Resort for a Relaxing Vacation! " Read full review on TripAdvisor   5/1/2011 Vote      
10. The front desk people were very rude and unfriendly.
"Go only if you are a club member " Read full review on Expedia   9/8/2010 Vote      
   
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