The Ritz-Carlton, Kapalua, Kapalua, Frustrated

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Rank

1st

Out of 6

The Ritz-Carlton, Kapalua	Average Daily Rate: NA Check Rates

Hotel Class:

1 Ritz Carlton Drive

Kapalua, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.88

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (102) , TripAdvisor (347)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Frustrated

Appears in 5 comments.

The following words were used in comments with Frustrated:
not (2)

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1. Nobody even cared how frustrated we were or how we felt about it.

"Not a 5 Star Hotel " Read full review on TripAdvisor 3/23/2012 Vote

2. -The self parking lot is really far away-It's really far away from everythingIt's not worth the $650 a night price for all the frustrations listed above.

"Not a 5 Star Hotel " Read full review on TripAdvisor 3/23/2012 Vote

3. By this time, we were exhausted and frustrated.

"Beautiful hotel, great nearby snorkeling " Read full review on TripAdvisor 6/19/2011 Vote

4. Some of the bartenders were really nasty, the whole billing system was really frustrating (used a debit card instead of credit card and they kept charging it), concierge was OK (had an issue with the timing of a snorkeling trip, he told us the wrong time and we missed it and were not refunded).

"Great hotel to stay at, not so great service " Read full review on TripAdvisor 6/14/2011 Vote

5. After a frustrating couple days of research; we relented, and booked at the Ritz.

"Maui family " Read full review on TripAdvisor 2/26/2011 Vote