The Ritz-Carlton, Kapalua, Kapalua, Disappoint

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1st

Out of 6

The Ritz-Carlton, Kapalua	Average Daily Rate: NA Check Rates

Hotel Class:

1 Ritz Carlton Drive

Kapalua, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.88

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (102) , TripAdvisor (347)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Disappoint

Appears in 53 comments.

The following words were used in comments with Disappoint:
area (3) beach (9) beauty (2) couple (2) expectation (3) experience (3) extremely (3) hotel (7) least (3) liked (2) most (3) night (5) not (19) pool (4) resort (3) room (2) service (4) spent (2) trip (3) walking (3)

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1. As an avid traveler, and frequent Ritz Carlton guest, I was very disappointed in this property.

"What A Shame " Read full review on TripAdvisor 5/7/2012 Vote

2. Service is a large part of the reason people stay at the Ritz and this hotel did not disappoint us.

"If you're looking to be pampered and want to stay away from the crowds this is your place " Read full review on TripAdvisor 4/26/2012 Vote

3. We also took the tour to Hana which I was a little disappointed with.

"Beautiful Resort " Read full review on TripAdvisor 4/14/2012 Vote

4. It was just fairly disappointing to not be able to lay out by the pool most days because it was so windy and therefore cold.

"Wonderful hotel but probably will stay elsewhere next time " Read full review on TripAdvisor 4/13/2012 Vote

5. I was not disappointed.

"Wonderful sevice... beautiful property " Read full review on TripAdvisor 3/27/2012 Vote

6. We stayed in an Ocean Front Residential Suite and were extremely disappointed.

"This is NOT a true Ritz " Read full review on TripAdvisor 3/13/2012 Vote

7. My family has stayed at many Ritz Carlton's and this one has been so disappointing that we have spent most our time looking for a house to stay in.

"This is NOT a true Ritz " Read full review on TripAdvisor 3/13/2012 Vote

8. Nothing fantastic, but we didn't leave disappointed at the food we ate either.

"5 star property on the windward side of the island " Read full review on TripAdvisor 3/6/2012 Vote

9. If you're expecting an outstanding room, you will be disappointed.

"Coming to relax in Hawaii, don't book this property " Read full review on TripAdvisor 3/4/2012 Vote

10. What was most disappointing is that this hotel was not near a beach & the beach was mediocre to say the least.

"Great resort except -not beachfront& limited beach " Read full review on TripAdvisor 2/19/2012 Vote