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Out of 6

The Ritz-Carlton, Kapalua

Average Daily Rate: NA  
 
Hotel Class:
1 Ritz Carlton Drive
Kapalua, 96761 View map  
5-Star Hotel Rank: 1 of 2
Average review rating: 4.88
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (102) , TripAdvisor (347)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Poor
Appears in 13 comments. 
The following words were used in comments with Poor:
guest (2)   kid (2)   pool (4)   service (7)   staff (4)    
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1. Food is poor.
"Good balans price and quality " Read full review on TripAdvisor   4/4/2012 Vote      
2. Overall, I believe the 'emotional IQ' of the staff at this resort is very low, which translates into poor customer service.
"Very Poor Customer Service! " Read full review on TripAdvisor   2/23/2012 Vote      
3. The concierge was particularly poor.
"Don't go here the location is not good " Read full review on TripAdvisor   2/2/2012 Vote      
4. As for the roughness of the water I will say this, the waves break really close to shore, so for wading up to your knees whilst drunk and with poor balance to begin with I wouldn't recommend.
"Birthday Week Review and Debunk " Read full review on TripAdvisor   1/16/2012 Vote      
5. One more word about the poor service; it's ok for the staff to be laid back (after all, it's Hawaii), but they shouldn't be rude to guests.
"The car attendants who are the first people who meet you at the door need to check their tongues. " Read full review on TripAdvisor   11/1/2011 Vote      
6. ProsBeautiful groundsReally nice roomsclose to honolua bay (best kept secret for snorkeling)Consso so poolbeach too far away from the pool/roomsaverage foodaverage/poor service for the $$not worth the $$brutal winds that become annoying very quicklynothing for kids to do, unless the kids are under 4yrs(own sprinkler pool)neither pro nor conlocation, quite out of the way - can be a long car ride past lahaina.
"Not what you would expect! " Read full review on TripAdvisor   9/13/2011 Vote      
7. Luckily, my in-laws (who will accept familiarity even at the sacrifice of poor service and accommodations,) have agreed that they will not return.
"Will not return " Read full review on TripAdvisor   9/12/2011 Vote      
8. Service was poor in all aspects of our stay, from the restaurants, to housekeeping, to poolside/beachside, to valet, and front desk.
"Will not return " Read full review on TripAdvisor   9/12/2011 Vote      
9. That being said, the poor cabana service didn't mar our otherwise wonderful stay.
"5 stars for resort overall, 2 stars for poolside Cabana service " Read full review on TripAdvisor   9/11/2011 Vote      
10. poor value and very put off by loud band that played till 2am on nye that kept guests from sleeping and was playing for largely a local crowd.
"Not luxury, better alternatives out there. " Read full review on TripAdvisor   9/8/2011 Vote      
   
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