7. Guest relations manager--LawrenceFree washer and dryer on each floorView from the Deluxe Ocean View roomThe bad:The food by the poolThe prices--everything was more here than in KaanapaliThe quiet--yes---it is tooooo quiet, no music, no lifeLobby is very unimpressive--nice view of the ocean but a pathetic little fountain in a cold, sterile environmentThe rooms other the the upper end are not very nicely decoratedThe ugly:The dirty rugs in the elevatorsThe dirty grout in the tile in the common areasThe lack of light on the walkways at nightNo activities going on The cheap, cheap, cheap pool lounge chairs--I've stayed at lesser properties with better chairsSummary: We paid up--way up for a deluxe ocean view room and the view was fabulous (see photo), Prices seem out of line--Four Seasons prices were the same, but quality and service there are worth the upcharge.