The Fairmont Kea Lani Maui, Wailea (Maui), Apologetic

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Rank

1st

Out of 9

The Fairmont Kea Lani Maui	Average Price: $458 Check Rates

Hotel Class:

4100 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.41

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (80) , Travelocity (9) , TripAdvisor (1036) , YahooTravel (84)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (29) apologetic (7) avoid (12) awful (10) bad (65) big deal (12) chipped (8) complain (36) complaint (40) dated (36) difficult (8) dirty (27) disappoint (81) downside (10) expensive (169) frustrated (11) hard (43) hardly (17) hate (7) horrible (9) inconvenient (13) issue (55) lack (25) loud (25) mistake (8) mold (7) negative (47) noise (37) noisy (21) outdated (22) outrageous (7) overpriced (27) poor (17) pricey (56) problem (82) ridiculous (14) rock (18) rough (8) rude (14) shock (10) slow (28) smell (40) terrible (20) tiny (13) ugly (7) uncomfortable (11) unfortunate (21) worn (14) worst (10) wrong (21)

Apologetic

Appears in 8 comments.

The following words were used in comments with Apologetic:
$ (2) arrival (2) breakfast (2) hotel (2) informative (2) management (2) offers (2) room (2) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Very shortly we received a call back from Nick, the manager, and he was very gracious and apologetic, and he generously offered my husband and I free breakfast buffetts for our last two days at the resort.

"Excellent Resort " Read full review on TripAdvisor 4/18/2012 Vote

2. We explained what happened and the staff were very apologetic and informed us that they had to charge us $30 for replacement cost if it wasn't turned in.

"Best stay ever " Read full review on TripAdvisor 12/17/2011 Vote

3. They were so apologetic about our experience.

"A Low Ha Ha Ha " Read full review on TripAdvisor 11/25/2011 Vote

4. What followed was a bit bizarre: the front desk was completely apologetic about the mix-up on our order status (I think it was the same guy who checked us in) however, he called back about 30 minutes after our food arrived to inform us that the meal would be comped.

"Top notch rooms and grounds but service could use a tune-up " Read full review on TripAdvisor 5/5/2011 Vote

5. I sent this letter to Roy Crane, Director of Rooms, who seemed apologetic about his staff and offered me 2 nights at a different hotel which I really appreciate.

"disappointed " Read full review on TripAdvisor 2/10/2011 Vote

6. Thankfully the Fairmont staff were sincerely apologetic and the manager greeted us personally once we arrived at the hotel.

"Beautiful hotel on gorgeous Polo Beach... " Read full review on TripAdvisor 1/16/2011 Vote

7. She was apologetic and within minutes led us to our room, a deluxe ocean-front.

"Good, not great, very expensive... " Read full review on TripAdvisor 7/15/2007 Vote

8. However, staff were extremely apologetic and they threw in a buffet breakfast for us both (normally worth a reassuringly expensive $26pp).

"5 star hotel, on an industrial scale " Read full review on TripAdvisor 12/27/2005 Vote