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Rank
108th
Out of 676

W New York Hotel

Average Price: $406  
 
Hotel Class:
541 LEXINGTON AVE New York
New York City, 10022 View map  
4-Star Hotel Rank: 41 of 106
Average review rating: 3.42
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (13) , Expedia (33) , MyTravelGuide (177) , TripAdvisor (1071) , YahooTravel (46)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Uncomfortable
Appears in 15 comments. 
The following words were used in comments with Uncomfortable:
bar (3)   bath (2)   bathroom (2)   bed (4)   chair (2)   change (2)   coffee (3)   desk (4)   furnish (2)   hotel (3)   most (3)   pressure (2)   ridiculous (2)   room (9)   service (2)   shower (3)   small (6)   tiny (3)   tub (2)   useful (2)    
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1. Poor customer service, tiny rooms, uncomfortable beds, we have stayed with several W hotels but we were disappointed at this property.
"Not worth it..not a starwood standard " Read full review on TripAdvisor   4/16/2012 Vote      
2. Every time we had to go number 2 it was so uncomfortable we opted to use the public bathroom on the second floor.
"Not a 4 star hotel - will stay somewhere else next time " Read full review on TripAdvisor   4/1/2012 Vote      
3. Sometimes these really small rooms can be extremely uncomfortable, but here they have really paid attention to every detail ot use the minimal space efficiently and still making the room feel not too small.
"Professional, well run hotel and nice location " Read full review on TripAdvisor   3/28/2012 Vote      
4. The 'couches' in the separate living area were frayed and uncomfortable.
"Tiny room bad service unfulfilled promises. Stay elsewhere " Read full review on TripAdvisor   3/13/2012 Vote      
5. Our first night was terrible, the bed had a duck down topper and this poked in your body and was uncomfortable.
"Disappointing " Read full review on TripAdvisor   2/28/2012 Vote      
6. Once we got to the room we realized the tub doesn't drain, so a shower is very uncomfortable while standing in a tub full of water.
"The staff here never took customer service 101, but they could use it. " Read full review on TripAdvisor   10/23/2011 Vote      
7. There is one suggestion my husband feels very strongly about - while the hotel is beautiful and the lobby very classy, he thinks you need to change all of the couches because there is little back support and they are extremely uncomfortable.
"Service with a smile " Read full review on TripAdvisor   12/29/2010 Vote      
8. The furnishings are mostly ridiculous - very uncomfortable desk/office chair, a glass desk with no mouse pad, a shower with nor pressure (no bath rooms available sir), no tea/coffee facilities and the most opinionated staff (about how good their service is) that I have ever come across.
"Not coming back " Read full review on TripAdvisor   9/29/2010 Vote      
9. The furnishings are mostly ridiculous (obnoxious pressure sensitive mini bar/snack bar) very uncomfortable desk/office chair, a glass desk with no mouse pad, a hopeless shower, no tea/coffee facilities unless specifically requested - and even then they don't change the mugs or bring coffee refills.
"No style, no substance. " Read full review on TripAdvisor   9/27/2010 Vote      
10. It was a bit uncomfortable.
"Good Location, Teeny Tiny Room " Read full review on TripAdvisor   9/2/2010 Vote      
   
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