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Rank
108th
Out of 676

W New York Hotel

Average Price: $406  
 
Hotel Class:
541 LEXINGTON AVE New York
New York City, 10022 View map  
4-Star Hotel Rank: 41 of 106
Average review rating: 3.42
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (13) , Expedia (33) , MyTravelGuide (177) , TripAdvisor (1071) , YahooTravel (46)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 57 comments. 
The following words were used in comments with Rude:
arrogant (3)   bar (4)   change (4)   decent (3)   desk (8)   helpful (4)   hotel (10)   liked (5)   management (3)   never (4)   night (4)   not (15)   problem (5)   recommend (3)   room (19)   service (3)   staff (24)   street (3)   traffic (3)   unhelpful (3)    
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1. some people were really friendly, some people were really rude.
"Just ok for a W " Read full review on TripAdvisor   4/19/2012 Vote      
2. Upon coming back from a late night out @2AM on Saturday, I was rushing in to get to bed and while I turned the corner to get to the lifts, security? accosted me rudely and instead of telling me what he wanted, gestured the shape of a card? I was confused (and tired) so I moved on but he then tapped me on the shoulder and said 'Your card' .
"Disappointing - compared to the other W visited before. " Read full review on TripAdvisor   3/29/2012 Vote      
3. The helpful gentleman who originally helped us was with another customer so we were assisted by a very rude man who kept cutting me off when I was trying to explain what I needed.
"Perfect location and gorgeous lobby " Read full review on TripAdvisor   3/11/2012 Vote      
4. All of the negative things I've heard about NYC over the years regarding how rude and unfriendly people were the subways being dangerous and the traffic being unbearable was totally wrong.
"I loved NYC " Read full review on TripAdvisor   3/10/2012 Vote      
5. i found some of the staff quite rude and ignorant.
"bit of a let down " Read full review on TripAdvisor   2/7/2012 Vote      
6. The first concierge (male, 30s, dark hair) was rude and when I asked when the Boom Boom Room at the standard hotel was open he said, without looking up from his computer, 'Tonight is gay night, you probably won't get in if you're not on a guest list, you'll have to line up for about 2 hours, and you'll have to dress nicely'- as though I wasn't going to dress nicely? Turns out getting into that bar was easy anyway and nothing like he explained.
"Great Location, service and rooms good, but not upto previous W experiences. " Read full review on TripAdvisor   1/14/2012 Vote      
7. Three rude women, one a manager, kept telling me I could not get a receipt.
"This is luxury? Whatever/Whenever WHAT-A-JOKE " Read full review on TripAdvisor   1/8/2012 Vote      
8. Well, from the moment i checked into the rude, horrifying desk, I was treated according to my priceline-station-in-life.
"This is luxury? Whatever/Whenever WHAT-A-JOKE " Read full review on TripAdvisor   1/8/2012 Vote      
9. rude staff.
"Expected more - don't believe the hype " Read full review on TripAdvisor   1/5/2012 Vote      
10. Mentioned this to the front desk and they would not put us into a bigger room (they rudely claimed all rooms were exactly the same configuration -- last I checked on the hotels official website, they had about 10 different types of rooms)Noise level was also quite high, could hear couples in other rooms along with sounds of doors and closets closing at all hours of the night.
"Not Recommended for Travelling with family/infants " Read full review on TripAdvisor   11/28/2011 Vote      
   
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