W New York Hotel, New York City, Complaint

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Rank

108th

Out of 676

W New York Hotel	Average Price: $406 Check Rates

Hotel Class:

541 LEXINGTON AVE New York

New York City, 10022 View map

4-Star Hotel Rank: 41 of 106
Average review rating: 3.42

OpinionWell Value Index: 3

Traveler reviews analyzed: YahooTravel (46) , MyTravelGuide (177) , Expedia (33) , TripAdvisor (1071) , BedBugRegistry (13)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (13) annoy (27) avoid (23) awful (14) bad (82) bed bugs (16) broken (16) complain (58) complaint (27) cramped (30) difficult (17) dingy (11) dirty (33) disappoint (72) expensive (80) frustrated (13) hard (54) hardly (12) hate (10) horrible (21) inconvenient (14) issue (79) lack (27) loud (95) mess (11) mistake (13) negative (34) noise (87) noisy (76) overpriced (15) poor (40) poorly (17) pretty small (10) pricey (11) problem (116) ridiculous (37) rock (14) rude (56) shock (21) slow (23) smell (41) terrible (34) tiny (152) too small (26) uncomfortable (12) unfortunate (32) unfriendly (10) unpleasant (13) worst (24) wrong (24)

Complaint

Appears in 60 comments.

The following words were used in comments with Complaint:
$ (3) bathroom (4) charged (2) clean (2) complaints (60) deal (3) elevator (3) floor (3) great (3) guest (4) heating (3) hotel (11) lighting (4) not (8) park (2) recommend (2) reviews (2) room (21) service (3) staff (4)

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1. My only complaint was one of the guests had put out some glasses in the hallway which then broke and it took awhile for it to be cleaned up.

"Hip Deal " Read full review on TripAdvisor 4/17/2012 Vote

2. my only complaint, the room was a bit small but overall i had a Great Stay.

"Great Stay! " Read full review on TripAdvisor 3/30/2012 Vote

3. My only complaint is that she doesn't work 7 days a week.

"Carmen Hui's Excellent Service " Read full review on TripAdvisor 3/22/2012 Vote

4. No complaints.

"Weekend stay at the W on lexington " Read full review on TripAdvisor 2/26/2012 Vote

5. No complaints from me.

"Great experience although too hip for this 50 year old " Read full review on TripAdvisor 2/21/2012 Vote

6. In any case, I got a great deal on the room so have no complaints but if it was $300+, I'd definitely look elsewhere.

"Generally good but far from luxurious " Read full review on TripAdvisor 1/10/2012 Vote

7. IsOur group should have anticipated a disaster upon arrival when mobs of customers were lined up at 3:30 with complaints of rooms not ready.

"Horrific service....much better last night at the Holiday Inn Houston Intercontinental .....AVOID AT ALL COSTS " Read full review on TripAdvisor 12/27/2011 Vote

8. complaints about small rooms can happen anywhere.

"Excellent Midtown Hotel " Read full review on TripAdvisor 12/13/2011 Vote

9. Our only major complaint was the music played in the lobby area which included the bar/lounge and in the elevators was very loud.

"W New York--Great Staff, Too Noisy " Read full review on TripAdvisor 11/2/2011 Vote

10. My only complaint is that they do not offer an in room check-out.

"W on Lexington " Read full review on TripAdvisor 10/29/2011 Vote