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OpinionWell
Rank
6th
Out of 56

The Palms South Beach

Average Daily Rate: NA  
 
Hotel Class:
3025 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 7 of 60
Average review rating: 3.79
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (64) , MyTravelGuide (160) , Travelocity (21) , TripAdvisor (288)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Mess
Appears in 4 comments. 
The following words were used in comments with Mess:
$ (2)   beach (3)   desk (2)   hotel (3)   night (3)   ocean (5)   reservation (2)   room (5)   view (4)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. We experienced saw dust in our faces when stepping off the elevators, We were forced to switch rooms after one night to as our reservation was all messed up.
"Not impressed at all! " Read full review on TripAdvisor   8/26/2009 Vote      
2. All and all if it werent for the first Front desk clerks rudeness and my messed up accomodations I would have given this a 5 out of 5.
"What started off as a horrible stay turned out to be a great stay " Read full review on TripAdvisor   10/26/2008 Vote      
3. I was given a room that was OK, the reception area is very nice and the rest of the hotel is typical 'Miami Beach'The problem with this hotel, maybe a bigger picture - Miami Beach is a mess.
"Booked On-line, Sorry Sir, we don't have your booking (room type) " Read full review on TripAdvisor   1/14/2008 Vote      
4. i just got back froma 4 day vacation in miami beach with my wife and 12 month old doughter, and overall the vacation was'nt bad exept for these few things that the palms hotel messed up and almost ruined my whole vacation, (1) i will start with the main thing that i feel ripped off, i made my reservations online and i paid about $190 a night for an oceanview room which was with $90 more than the city view per night, and as soon i checked in i saw that there is no ocean view whatsoever , the only thing visible from my window was some trees and the a roof which was the whole view but no ocean at all, so i called down the front desk and asked them whats going on here? so they told me that its not a ocean view room its just an 'oceanfront' room which means that its facing the side of the ocean but that dosent mean that i will see the ocean.
"horrible customer service! stay away, go somewere else " Read full review on TripAdvisor   12/28/2007 Vote      
   
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