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Rank
6th
Out of 56

The Palms South Beach

Average Daily Rate: NA  
 
Hotel Class:
3025 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 7 of 60
Average review rating: 3.79
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (64) , MyTravelGuide (160) , Travelocity (21) , TripAdvisor (288)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 42 comments. 
The following words were used in comments with Complain:
bed (4)   charged (3)   desk (5)   floor (4)   food (2)   hotel (5)   management (6)   never (2)   noise (3)   not (3)   ocean (2)   reviews (3)   room (7)   service (2)   sleep (2)   staff (2)   thought (2)   valet (2)   view (2)   water (2)    
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1. the wait staff was pleasant and the service was good, but they seemed a bit disorganized and I heard the table next to us complain about not getting served water.
"Fantastic stay at the Palms " Read full review on TripAdvisor   2/17/2010 Vote      
2. After a seriou complain they promissed to fix it the next day but after several inquiries about the status still nothing happened and the manager on duty shared our frustration - how helpful .
"Poor management of the facility " Read full review on TripAdvisor   1/26/2010 Vote      
3. Everyone was complaining, leaving the hotel, asking to talk to the manager,.
"Why don't they let you know about the noise??? " Read full review on TripAdvisor   1/13/2010 Vote      
4. We got up and complained about the noise.
"Why don't they let you know about the noise??? " Read full review on TripAdvisor   1/13/2010 Vote      
5. I'm tired of complaining, but the list goes on.
"Bad Service, Bad food, outrageousely expensive. " Read full review on TripAdvisor   12/11/2009 Vote      
6. We promptly complained and after being told that they were fully booked by 2 different people, my wife started to get excited at which point the manager magically 'found' one.
"Bad Service, Bad food, outrageousely expensive. " Read full review on TripAdvisor   12/11/2009 Vote      
7. We complained and the Engineer fixed it.
"The Palms Hotel & Spa " Read full review on TripAdvisor   11/28/2009 Vote      
8. nothing they can do' we go downstairs, complain, argue, plead, again there's ONE more room find on the 3rd fl that might be ok, so 6 floor to 8th floor to 3rd floor.
"birthday nightmare " Read full review on TripAdvisor   11/12/2009 Vote      
9. did I mention the room is thick w/dust in the air and stuffy? complained and asked to be moved, finally after lots and lots of pleading they do have one room afterall we can move to, pack up and move to the 8th fl.
"birthday nightmare " Read full review on TripAdvisor   11/12/2009 Vote      
10. When my husband called management to complain, mngmt only stated 'They weren't supposed to start until 9a.
"Very Disappointing! Didn't live up to their potential. " Read full review on Travelocity   11/1/2009 Vote      
   
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