The Grove Isle Hotel & Spa, Coconut Grove, Poorly

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OpinionWell
Rank

2nd

Out of 8

The Grove Isle Hotel & Spa	Average Price: $401 Check Rates

Hotel Class:

4 Grove Isle Drive

Coconut Grove, 33133 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.89

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Poorly

Appears in 3 comments.

The following words were used in comments with Poorly:
train (3)

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1. The rooms were very nice and the island is beautiful to walk around and take in the scenery, but for the type of experience I had with the (I can't find a bad enough word for this) poorly trained employees.

"Worst Customer Service I have ever experienced " Read full review on TripAdvisor 2/13/2011 Vote

2. I called the hotel, and after being transferred three different times, I finally spoke to the poorly trained in customer service spa representative.

"Worst Customer Service I have ever experienced " Read full review on TripAdvisor 2/13/2011 Vote

3. Staff is pleasant but poorly trained.

"Great location, horrible hotel & worst high-priced restaurant in Miami " Read full review on TripAdvisor 1/17/2010 Vote