The Grove Isle Hotel & Spa, Coconut Grove, Issue

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OpinionWell
Rank

2nd

Out of 8

The Grove Isle Hotel & Spa	Average Price: $401 Check Rates

Hotel Class:

4 Grove Isle Drive

Coconut Grove, 33133 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.89

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (4) avoid (3) awful (3) bad (10) barely (2) big deal (5) bit dated (3) broken (3) complain (3) complaint (10) condescending (2) difficult (4) dingy (2) dirty (4) disappoint (12) disgust (4) expensive (8) horrible (3) issue (13) lack (4) loud (6) mess (2) mold (4) negative (7) nightmare (2) noise (11) noisy (3) offensive (2) outrageous (2) overpriced (3) poor (8) poorly (3) pricey (3) problem (12) ridiculous (2) rock (2) rude (7) sad (2) sadly (5) slow (4) smell (6) stained (2) terrible (10) tiny (3) unacceptable (2) unfortunate (3) unhappy (2) unpleasant (2) worst (8) wrong (6)

Issue

Appears in 14 comments.

The following words were used in comments with Issue:
desk (2) hotel (2) noticeable (2) problem (2) service (2)

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1. besides everyone in my group had issues with bills, invoices.

"unprofessional, unpleasant stay, credit card issues " Read full review on TripAdvisor 2/7/2012 Vote

2. at the end I had to solve myself the issue, a place to avoid a total nightmare.

"unprofessional, unpleasant stay, credit card issues " Read full review on TripAdvisor 2/7/2012 Vote

3. When I tried to resolve the issue with Ms.

"One bad apple... " Read full review on TripAdvisor 10/14/2011 Vote

4. The second issue I encountered was requesting a cab to pick me up for dinner.

"Beautiful Hotel with Sloppy Service " Read full review on TripAdvisor 9/26/2011 Vote

5. I first noticed there was an issue with the service when I called to get information about local attractions the day before my arrival.

"Beautiful Hotel with Sloppy Service " Read full review on TripAdvisor 9/26/2011 Vote

6. The other little issue that I noticed was when housekeeping came the first time on Monday, they did not leave anymore toilet paper or toiletries.

"Beautiful place! " Read full review on TripAdvisor 7/28/2011 Vote

7. I was also unhappy with an interaction I had with one of the managers, I had an issue that needed to be resolved and coming to a reasonable resolution was like pulling teeth.

"Mixed Feelings, there's some inconsistency " Read full review on TripAdvisor 6/13/2011 Vote

8. I do believe that if we had pressed the issue they would have done whatever they could to try to help us with our problem.

"GREAT VACATION " Read full review on TripAdvisor 5/28/2011 Vote

9. But, we specifically asked them to please wait for us to solve the corporate card issues before charging or asking for an authorization.

"Incompetent administrative staff caused major trouble with credit card " Read full review on TripAdvisor 11/30/2009 Vote

10. The front desk team handled the issues as professionally as possible, but sadly it didn't turn out to be the peaceful setting I was hoping for.

"Unbelievably beautiful setting, unbelievable noise " Read full review on Expedia 6/9/2009 Vote