The Grove Isle Hotel & Spa, Coconut Grove, Complaint

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OpinionWell
Rank

2nd

Out of 8

The Grove Isle Hotel & Spa	Average Price: $401 Check Rates

Hotel Class:

4 Grove Isle Drive

Coconut Grove, 33133 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.89

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 13 comments.

The following words were used in comments with Complaint:
bar (2) complaints (13) not (4) pool (2) resort (3) room (3) staff (3) terrible (2) value (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I have written to the resort to ask what their policy is with regard to local residents using the pool, but they haven't bothered to reply, so I suspect this is a common complaint.

"A delightful resort for a relaxing stay " Read full review on TripAdvisor 4/23/2012 Vote

2. Once we dared to force ourselves to try a few more sips, I had had it and returned it politely to the bar staff who appeared surprise by my complaint.

"Very expensive and didn't quite live up to our expectations! " Read full review on TripAdvisor 1/2/2012 Vote

3. My only complaint was the crappy weather I experienced during my stay, because I did not get to enjoy all the beautiful outdoor space this resort has to offer.

"Beautiful resort, exceeded expectations even during rainy visit " Read full review on TripAdvisor 11/3/2011 Vote

4. We did not have any real complaints to test the staff's ability to handle unhappy customers and did not witness any disgruntled guests.

"GREAT VACATION " Read full review on TripAdvisor 5/28/2011 Vote

5. My only other small complaint would be about the location.

"Lovely Stay " Read full review on TripAdvisor 3/9/2010 Vote

6. Again, if I had a complaint it was no one came over to ask if I wanted a drink but not willing to make a big deal of it.

"100% Approval From Hotel Snob " Read full review on TripAdvisor 2/9/2010 Vote

7. I guess if I had a complaint it would be the extra resort charge we paid for things like water in the room.

"100% Approval From Hotel Snob " Read full review on TripAdvisor 2/9/2010 Vote

8. My biggest complaint was the hidden fees.

"At one time, this may have been a great hotel " Read full review on TripAdvisor 6/4/2009 Vote

9. One last complaint was the Coffee.

"great hotel / poor food. " Read full review on TripAdvisor 6/29/2008 Vote

10. )My only complaint is that the rooms are a terrible value.

"Overpriced, Understaffed, " Read full review on TripAdvisor 4/21/2008 Vote