Castle Hilo Hawaiian Hotel, Hilo, Rude

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (5) avoid (7) awful (4) bad (39) big deal (4) bit dated (6) broken (5) bugs (13) complain (10) complaint (9) dated (63) difficult (9) dingy (7) dirty (14) disappoint (29) dreadful (3) expensive (26) gross (4) hard (4) issue (9) lack (11) loud (10) mediocre (8) mildew (7) mistake (4) mold (16) negative (8) noise (14) noisy (12) odor (11) outdated (25) overpriced (18) peeling (5) poor (7) pricey (12) problem (30) rude (11) shame (6) shock (4) slow (9) smell (54) smoker (5) terrible (7) tiny (6) ugly (4) uncomfortable (5) unfortunate (12) worn (17) worst (9) wrong (10)

Rude	Appears in 13 comments.

The following words were used in comments with Rude:
desk (5) exceptional (2) extremely (2) guest (2) hotel (2) local (2) nice (2) room (2) staff (4)

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1. ' The Chinese woman at the front desk was rude and had no idea about how to great guests or be pleasant to customers.

"Room smells and cooks can't cook " Read full review on TripAdvisor 12/22/2011 Vote

2. The locals are friendly while the tourists are rude and don't acknowledge my greetings.

"Fine for business trip. Be realistic don't expect a 4star. " Read full review on TripAdvisor 10/2/2011 Vote

3. Though it is true that many can be a little 'rude' at first, if you just remember to smile, say please & thank you you'll be fine.

"Best place to stay on Hilo side... " Read full review on TripAdvisor 7/7/2011 Vote

4. When we tried to check in, the front desk clerk was very, very rude.

"Very Rude Service " Read full review on TripAdvisor 6/15/2011 Vote

5. Went down to restaurant at 6;30 Sept 4 th to get a coffee, was treated very rudely.

"Poor service " Read full review on TripAdvisor 9/9/2010 Vote

6. The lady on the other end was extremely rude and snipped 'We don't guarantee bed sizes' and refused to move us.

"Ick " Read full review on TripAdvisor 1/25/2010 Vote

7. Especially after the staff were rude to us, (keep reading) we decided we weren't giving the hotel any more of our money.

"Ick " Read full review on TripAdvisor 1/25/2010 Vote

8. And if you complain at the front desk about it, as many guests do, expect an extremely rude reply including "we don.

"Really Disliked This Place " Read full review on Expedia 12/23/2009 Vote

9. Front desk, lounge and restaurant staff were, with minor exception, very rude and/or dismissive.

"Really Disliked This Place " Read full review on Expedia 12/23/2009 Vote

10. Overpriced, rude staff, in dire need of refurbishment - this place has NOTHING going for it except for the location (which, given that Hilo is so rainy, isn't really as nice as it seems).

"What a dump!!!!!!! " Read full review on TripAdvisor 11/28/2009 Vote