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Out of 43

Castle Hilo Hawaiian Hotel

Average Price: $180  
 
Hotel Class:
71 Banyan Drive
Hilo, 96720 View map  
2-Star Hotel Rank: 1 of 3
Average review rating: 3.46
OpinionWell Value Index: 8
Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)
SAFE TO BOOK ? (0/5 issues found)
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Complain
Appears in 15 comments. 
The following words were used in comments with Complain:
best (2)   better (2)   desk (4)   expectation (3)   guest (2)   much (2)   not (2)   reviews (3)   room (3)    
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1. We had no issues, nothing to complain of and would go back.
"Popular with Locals, convenient for Volcano Tours. " Read full review on TripAdvisor   1/2/2012 Vote      
2. It seems a lot of people are complaining about the Hilo Hawaiian, but truthfully I'm not sure you're going to find much better in Hilo.
"Decent package for the cost " Read full review on TripAdvisor   11/20/2011 Vote      
3. To the person that complained that some patio furniture was rusted--have you never lived near salt water before? There were two small general stores right outside the front door for souvenir & snack shopping.
"Wish We Could Have Stayed Longer " Read full review on TripAdvisor   4/30/2011 Vote      
4. And if you complain at the front desk about it, as many guests do, expect an extremely rude reply including "we don.
"Really Disliked This Place " Read full review on Expedia   12/23/2009 Vote      
5. Don't expect glitz and keep your complaining to yourself because the friendly hotel folks are probably doing the best with what they can.
"Castle Hilo Hawaiian " Read full review on YahooTravel   8/22/2009 Vote      
6. Since we came back to the room late, I didn't bother to complain to the front desk.
"Castle Hilo Hawaiian " Read full review on YahooTravel   8/22/2009 Vote      
7. I asked the front desk if people complain about the musty smell and they offered me Clorox spray.
"Don’t choose this hotel- mildew " Read full review on Expedia   7/8/2009 Vote      
8. I noticed a TA Member complained about charges for extra tea and coffee in the room; we thought there was more than enough for two cups each.
"Incredible Value - Great Views- Very Clean - True Hawaiian Experience " Read full review on TripAdvisor   3/30/2009 Vote      
9. I didn't take it any further; after all, I'm originally from Hilo and know complaining will only get the complainer frustrated.
"Stinky " Read full review on YahooTravel   10/23/2007 Vote      
10. I did see in one of the earlier reviews below that a guest complained about the ants -- totally understandable (we experienced them on one visit) -- but also understand that Hawaii has over 40 species of ants.
"Comfortable Accomodations " Read full review on TripAdvisor   10/12/2006 Vote      
   
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