Castle Hilo Hawaiian Hotel, Hilo, Complaint

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (5) avoid (7) awful (4) bad (39) big deal (4) bit dated (6) broken (5) bugs (13) complain (10) complaint (9) dated (63) difficult (9) dingy (7) dirty (14) disappoint (29) dreadful (3) expensive (26) gross (4) hard (4) issue (9) lack (11) loud (10) mediocre (8) mildew (7) mistake (4) mold (16) negative (8) noise (14) noisy (12) odor (11) outdated (25) overpriced (18) peeling (5) poor (7) pricey (12) problem (30) rude (11) shame (6) shock (4) slow (9) smell (54) smoker (5) terrible (7) tiny (6) ugly (4) uncomfortable (5) unfortunate (12) worn (17) worst (9) wrong (10)

Complaint

Appears in 25 comments.

The following words were used in comments with Complaint:
buffet (2) clean (2) complaints (25) elevator (2) expectation (2) great (2) hotel (6) internet (2) lobby (2) not (2) room (5) service (3) smell (4)

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1. ON the other hand - she mentioned that they have had many complaints about the noise of the elevators.

"No Aloha " Read full review on TripAdvisor 4/28/2012 Vote

2. Parking is free so no complaints there.

"Great value, nice location, wonderful staff...but very dated " Read full review on TripAdvisor 2/20/2012 Vote

3. Service was good, no complaints there.

"Yuck! " Read full review on TripAdvisor 11/8/2011 Vote

4. My only complaint was that the room was a bit musty smelling but with the a/c on it was fine.

"Would actually give it 3 1/2 stars if I could... " Read full review on TripAdvisor 8/27/2011 Vote

5. The hotel staff were great my only complaint being that we arrived a little early then expected but they weren't able to accomodate us and asked us to return in an hour or so when the room would be prepared.

"Very quiet but lovely hotel " Read full review on TripAdvisor 8/3/2011 Vote

6. A smallish buffet that was on the expensive side, but really this was my only complaint, and not a serious one.

"No complaints at all! " Read full review on TripAdvisor 5/30/2011 Vote

7. Our only complaint is the cost of internet access, but this seems to be common in all the Islands.

"A good basic hotel in a nice location on the ocean beside a park. " Read full review on TripAdvisor 3/30/2011 Vote

8. Our only complaint was the cigarette odors near the entrance where tobacco addicts stand outside to get their fix.

"We Would Return " Read full review on TripAdvisor 1/5/2011 Vote

9. No complaints and we would enthusiastically recommend this hotel as an experience that we will fondly remember.

"Great location and very good value. " Read full review on TripAdvisor 12/9/2009 Vote

10. My only complaint would be no wifi and no room service.

"Great hotel with spectacular view. " Read full review on Expedia 7/2/2009 Vote