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Rank
17th
Out of 165

The Kahala Hotel And Resort

Average Price: $425  
 
Hotel Class:
5000 KAHALA AVENUE
Honolulu, 96816 View map  
5-Star Hotel Rank: 2 of 4
Average review rating: 4.33
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (63) , MyTravelGuide (3) , Travelocity (10) , TripAdvisor (437) , YahooTravel (37)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 45 comments. 
The following words were used in comments with Problem:
area (2)   arrival (2)   balcony (2)   beach (6)   breakfast (2)   chair (6)   change (3)   few (3)   food (2)   guest (3)   hotel (9)   management (4)   much (2)   never (6)   nice (3)   not (14)   pool (7)   room (4)   service (2)   small (3)    
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1. I felt they didn't go out of their way to help me with my problem.
"Not as good as I expected " Read full review on TripAdvisor   5/18/2012 Vote      
2. When we asked for a change, there wasn't any problem but the manager said 'we thought we had fixed that problem by tearing out the wall ' and gave us another room down the hall.
"Enjoy the outside, the inside is just average and not worth the price. " Read full review on TripAdvisor   4/17/2012 Vote      
3. With a baby we were at the pool quite early and never had any problems with sun chairs - even if we came late morning or early afternoon it was possible to get a chair - easily.
"Top class and so much better than Waikiki " Read full review on TripAdvisor   3/12/2012 Vote      
4. Thankfully, this was not a problem in our room or at any of the restaurants.
"Disappointed is an understatement... " Read full review on TripAdvisor   3/8/2012 Vote      
5. The problem is that you are kind of a captive audience out there, so they should step it up a notch or two.
"Stop skating by on your looks. " Read full review on TripAdvisor   2/25/2012 Vote      
6. I have a friend that manages several hotels and he was shocked that an establishment of any regard would neither notify nor acknowledge the potential problem.
"Disappointment with recent stay " Read full review on TripAdvisor   2/13/2012 Vote      
7. The only Kahala employee that even acknowledged the problem was a very nice evening host at the Plumeria.
"Disappointment with recent stay " Read full review on TripAdvisor   2/13/2012 Vote      
8. The only problem with this hotel was that it was hard to leave.
"I didn't want to leave! " Read full review on TripAdvisor   1/15/2012 Vote      
9. While I understand that this is sometimes standard policy, the problem we had with it is that we were not told when wechecked in that they would be putting this hold on our bank account.
"Beautiful, serene, and quiet! " Read full review on TripAdvisor   11/4/2011 Vote      
10. Note that we called the hotel twice to confirm the smoking room before we ever arrived to ensure we didn't have this problem.
"Nice staff but hotel mgmt leaves alot to be desired!! " Read full review on TripAdvisor   11/4/2011 Vote      
   
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