The Kahala Hotel And Resort, Honolulu, Complaint

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Rank

17th

Out of 165

The Kahala Hotel And Resort	Average Price: $425 Check Rates

Hotel Class:

5000 KAHALA AVENUE

Honolulu, 96816 View map

5-Star Hotel Rank: 2 of 4
Average review rating: 4.33

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (63) , MyTravelGuide (3) , Travelocity (10) , TripAdvisor (437) , YahooTravel (37)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 21 comments.

The following words were used in comments with Complaint:
$ (2) beach (2) charged (2) complaints (21) floor (2) food (2) great (2) hotel (3) management (2) not (3) room (5) service (3) useful (2)

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1. The $15 day wireless (slow) charge is a bad and the toilet paper cold be softer but those are very minor complaints.

"Top notch, quieter than Waikiki, family friendly, great staff and service . " Read full review on TripAdvisor 4/4/2012 Vote

2. Let me start by saying that my husband posted a lengthy review of our recent stay (see 'Disappointed with recent stay' on Feb 13, 2012 by ParadiseLost1978), to which the general manager responded to and asked him to contact her directly to handle our complaints.

"Disappointed is an understatement... " Read full review on TripAdvisor 3/8/2012 Vote

3. Of course we brought this to the hotel managements attention, but they could not quite hear our complaints over the amazingly loud racket in the hotel lobby, really.

"Construciton Noise " Read full review on TripAdvisor 2/11/2012 Vote

4. Those are my two chief complaints with this property.

"Beautiful, serene, and quiet! " Read full review on TripAdvisor 11/4/2011 Vote

5. My final complaint is they charge for INTERNET.

"Very Good, but..... " Read full review on TripAdvisor 6/20/2011 Vote

6. My only complaint would have to be the beds.

"Total Relaxation...... " Read full review on TripAdvisor 3/25/2011 Vote

7. We were evacuated to a room on a higher floor which was a nicer room than the one we'd paid for (ocean view rather than scenic), and they let us stay there for the remainder of our trip - no complaints.

"When can we go back? " Read full review on TripAdvisor 3/17/2011 Vote

8. One complaint was the price of the films on the tv- $19 a film.

"The Kahala resort- what an amazing place to be- we loved it. " Read full review on TripAdvisor 8/10/2010 Vote

9. That gesture was not initiated by a complaint on our part, but we were obviously impressed with this.

"Almost Returning to Mandarin Level of Service " Read full review on TripAdvisor 7/27/2010 Vote

10. If I had one complaint about the room, it would be our mattress.

"One of the Best " Read full review on TripAdvisor 5/19/2010 Vote