THE EQUUS an AQUA Boutique Hotel, Honolulu, Complaint

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Rank

35th

Out of 165

THE EQUUS an AQUA Boutique Hotel	Average Price: $95 Check Rates

Hotel Class:

1696 ALA MOANA Boulevard

Honolulu, 96815 View map

1-Star Hotel Rank: 2 of 5
Average review rating: 3.78

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (50) , MyTravelGuide (17) , Travelocity (5) , TripAdvisor (537) , YahooTravel (24)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (10) avoid (5) awful (4) bad (39) bed bugs (6) broken (12) complain (19) complaint (13) cramped (5) dated (9) difficult (12) dirty (21) disappoint (30) disgust (7) disturbing (4) downside (8) expensive (23) filthy (6) frustrated (8) gross (5) hard (26) horrible (11) inconvenient (11) is a joke (9) issue (31) lack (4) loud (27) mess (4) negative (34) noise (110) noisy (51) outdated (6) poor (13) problem (62) roach (5) rough (5) rude (13) sad (7) scary (4) shock (4) slow (34) smell (30) stained (6) terrible (8) tiny (28) too small (4) unfortunate (12) was a joke (5) worst (15) wrong (7)

Complaint

Appears in 30 comments.

The following words were used in comments with Complaint:
beach (2) biggest (3) complaints (30) elevator (3) good (2) hotel (5) lobby (4) most (3) night (2) noise (4) not (4) park (6) room (2) traffic (3) walking (2)

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1. She was surprised that the clerk never even took note of this complaint on my account, but assured me she would look into it.

"Bedbugs " Read full review on TripAdvisor 1/21/2012 Vote

2. The reception was unfriendly and unreceptive to feedback or complaint.

"Not as advertised " Read full review on TripAdvisor 1/13/2012 Vote

3. Our only complaint was the traffic noise.

"Great Value " Read full review on TripAdvisor 1/10/2012 Vote

4. No complaints about this hotel.

"For the price- great hotel and location " Read full review on TripAdvisor 11/26/2011 Vote

5. No complaints about the breakfast, it's your standard continental.

"Thank you!!! " Read full review on TripAdvisor 9/13/2011 Vote

6. On the last day of my stay I spoke with the manager Rene, who was kind and openly listened to my complaints and said that she would compensate me for the first 2 nights of my stay and reimbursed me for parking also due to a note placed on my car threathening to tow it away because I was parked in a reserved parking space which they have more of then unmarked spaces for guest to park.

"DO NOT STAY HERE, NOTHING LIKE THE PICTURES on the website, I know this review is long but please read! " Read full review on TripAdvisor 7/21/2011 Vote

7. My only complaint was with the housekeeping which I felt was poor.

"Pleasantly surprised " Read full review on TripAdvisor 2/11/2011 Vote

8. Front desk seemed to be swamped with complaints when I went though the lobby.

"It was just OK. " Read full review on TripAdvisor 2/8/2011 Vote

9. The only complaint I had was houskeeeping would show up anywhere from 8am-1pm.

"Clean, comfortable and convenient " Read full review on TripAdvisor 9/19/2010 Vote

10. My biggest complaint of all has to be the elevator.

"What you need to know " Read full review on TripAdvisor 4/28/2010 Vote