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Rank
23rd
Out of 468

Newport Beachside Hotel and Resort

Average Price: $220  
 
Hotel Class:
16701 COLLINS AVENUE
Miami, 33160 View map  
5-Star Hotel Rank: 6 of 16
Average review rating: 3.42
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (93) , MyTravelGuide (40) , TripAdvisor (376)
SAFE TO BOOK ? (3/5 issues found)
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Complain
Appears in 30 comments. 
The following words were used in comments with Complain:
better (2)   bill (2)   charged (4)   clean (2)   desk (4)   free (2)   hotel (5)   management (6)   new (4)   night (5)   not (4)   pool (3)   price (2)   problem (2)   renovation (2)   room (24)   staff (2)   standard (2)   suite (2)   well (2)    
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1. Although the food was ordinary (coconut shrimp, mahi mahi sandwiches, buffalo wings packaged in plastic lunch containers) and drinks served in plastic cups, it was all free with this package, so we really couldn't complain.
"Spa deal of the century!!!! " Read full review on TripAdvisor   5/5/2010 Vote      
2. The rooms aren't super-clean but they moved us right away to a cleaner room when we complained.
"Great for Kids - Worth the minor issues " Read full review on TripAdvisor   4/26/2010 Vote      
3. Not sure why so many people complain about the noise level, we didn't have this problem except one night when people were out by the pool being loud, but the hotel staff did ask them to return to their rooms.
"Beautiful Hotel, great price " Read full review on TripAdvisor   4/15/2010 Vote      
4. There were chairs and towels provided by the hotel were FREE and there was nothing to complain about those.
"Enjoyed by all Ages! " Read full review on TripAdvisor   4/6/2010 Vote      
5. When we complained they reduced the rate and told us they would have a better room for the following night.
"Worst hotel ever " Read full review on TripAdvisor   2/20/2010 Vote      
6. Then they started complaining in Spanish, calling me basically a cheapskate, for not giving any tip.
"Benchimol " Read full review on Expedia   2/2/2010 Vote      
7. as with everyone else this was a wonderful location and the lobby is beautiful-the rooms are outdated ours had a cracked window on the balcony that over looked the roof top and the 'suite' was a bed with a rollout loveseat that the mattress sank in the middle-they charge for the tiki huts every day that should go with the price of the room so they are hardly used-on check out they added $60 to my bill for valet which i didnt even have a car i flew in and when i called to complain about the charge on my charge card before i checked in the day before and the day i checked in it took 2 days of me calling and leaving a message for Michelle Theodore and finally catching her at her desk before i got an explanation which did not make sense but was very rudly explained- the other staff was very helpful as far as consiege.
"nice location " Read full review on TripAdvisor   12/8/2009 Vote      
8. Then I went immediately to the front desk to complain in a nice manner, and I asked for a new room.
"BEWARE & LISTEN TO THE NEGATIVE REVIEWS....!!!!!!!!!!!!!!!! " Read full review on TripAdvisor   11/24/2009 Vote      
9. Make sure to complain to a manager if you have the same problems as me.
"bedbugs, bad rooms, great beach " Read full review on TripAdvisor   10/29/2009 Vote      
10. I didn't ask for any money off the bill at checkout but I did complain about the bikers and bugs.
"bedbugs, bad rooms, great beach " Read full review on TripAdvisor   10/29/2009 Vote      
   
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