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OpinionWell
Rank
35th
Out of 504

Holiday Inn San Antonio

Average Price: $127  
 
Hotel Class:
318 West Durango
San Antonio, 78204 View map  
2-Star Hotel Rank: 3 of 155
Average review rating: 3.5
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (12) , MyTravelGuide (591) , Travelocity (7) , TripAdvisor (129) , YahooTravel (15)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 50 comments. 
79% wrote positive comments about service
The following words were used in comments with Service:
best (5)   customer (10)   desk (8)   floor (6)   food (3)   good (5)   great (9)   holiday (4)   hotel (16)   inn (4)   location (2)   management (2)   nice (3)   poor (3)   reasonable (2)    
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1. But they are not all bad, the other two agents Tammy and Jesus did a great job at taking direction and giving great service.
"1 Bad Manager 1 Bad Agent " Read full review on TripAdvisor   4/23/2012 Vote      
2. From the everyday cleaning from housekeeping and the great service that i have and still recieving from Ms.
"Excelllent front desk staff "Tammie Wall". " Read full review on TripAdvisor   3/1/2012 Vote      
3. During my 90 day stay here with Union Pacific Railroad, I encountered the best service from the front desk to the housekeeping staff.
"Excelllent front desk staff "Tammie Wall". " Read full review on TripAdvisor   3/1/2012 Vote      
4. Good service - the manager at the front desk welcomed us with bottled mineral water.
"Good for the price, 5 min drive from downtown " Read full review on TripAdvisor   1/1/2012 Vote      
5. I can truly say that the service I received at this Holiday Inn was the best I have received from any that I've stayed at over the past 15 years.
"Excellent Staff - Very professional and caring " Read full review on TripAdvisor   8/3/2011 Vote      
6. The hotel staff has great customer service skills!especially the hotel restuarant.
"I LOVED IT! " Read full review on TripAdvisor   7/26/2011 Vote      
7. This hotel showed OUTSTANDING customer service.
"FIESTA WEEKEND " Read full review on TripAdvisor   4/19/2011 Vote      
8. We are always going to San Antonio and i HIGHLY recomend staying here if you want TERRIFIC service, clean rooms, and a great atmosphere for you and your family to enjoy not only the sight seeing but also a home away from home Thanks to all the Staff at the Holiday INN DownTown San Antonio.
"Absolutely AWESOME SERVICE and GREAT place TO STAY!!! " Read full review on TripAdvisor   12/17/2010 Vote      
9. Now thats what i call good service and taking care of customers.
"Absolutely AWESOME SERVICE and GREAT place TO STAY!!! " Read full review on TripAdvisor   12/17/2010 Vote      
10. Granted not every hotel offers these extras but generally they make up for it elsewhere such as A) excellent service B) competitive rates C) Location D)nice facilities/roomsA) The service was mediocre at best.
"Did not impress " Read full review on TripAdvisor   4/25/2010 Vote      
   
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