Holiday Inn San Antonio, San Antonio, Manager

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Rank

35th

Out of 504

Holiday Inn San Antonio	Average Price: $127 Check Rates

Hotel Class:

318 West Durango

San Antonio, 78204 View map

2-Star Hotel Rank: 3 of 155
Average review rating: 3.5

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (12) , MyTravelGuide (591) , Travelocity (7) , TripAdvisor (129) , YahooTravel (15)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (7) balcony (9) bar (14) bathroom (21) bed (22) bill (6) breakfast (42) charge (8) check in (26) check out (4) complimentary (11) cost (4) deal (10) dinner (7) discount (4) downtown (47) food (14) freeway (5) front desk (52) highway (4) hot tub (8) hotel (289) housekeeping (16) interstate (5) lobby (16) location (57) manager (25) money (12) neighborhood (3) parking (42) pillow (13) pool (55) price (12) rate (12) recommend (17) refund (4) restaurant (43) room (205) room service (6) service (50) shower (9) shuttle (20) staff (93) street (14) to park (5) towel (11) value (7) view (7) walk (59) wireless (5)

Manager

Appears in 25 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
clean (2) customer (2) desk (3) dinner (2) employee (2) hotel (8) lobby (3) management (27) night (5) rude (2) service (2) staff (4) welcoming (2)

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1. This was reinforced by a brusque encounter with the restaurant manager whose manner would best be captured by the sort of profanity that would get this review blocked.

"Good hotel - shame about the restaurant management " Read full review on TripAdvisor 5/7/2012 Vote

2. Good service - the manager at the front desk welcomed us with bottled mineral water.

"Good for the price, 5 min drive from downtown " Read full review on TripAdvisor 1/1/2012 Vote

3. Also to mention the power went out and the day staff did a really good job in handling peoples needs and made them and my family confortable under the unfortunate situation that had nothing to with hotel,My appreciation goes out to all staff,Oh not to mention the friday night staff it was the manager and a young lady they made sure i was check in and that all was wellThanks again.

"pleasant stay " Read full review on TripAdvisor 4/24/2012 Vote

4. We really hope the restaurant manager gets some credit for doing an amazing job, staying in the lobby, answering questions and keeping a smile on her face while not only having to apolgize for the power but her rude agent.

"1 Bad Manager 1 Bad Agent " Read full review on TripAdvisor 4/23/2012 Vote

5. He knew nothing that was going on asked the older gentleman (1st manager that showed up)to fill him in then got on his phone saying he had everything in control.

"1 Bad Manager 1 Bad Agent " Read full review on TripAdvisor 4/23/2012 Vote

6. To top it off the front desk manager Jamie showed up.

"1 Bad Manager 1 Bad Agent " Read full review on TripAdvisor 4/23/2012 Vote

7. From the manager Ben to the shuttle driver Steve.

"BETTER THAN BEING AT HOME " Read full review on TripAdvisor 3/23/2012 Vote

8. I was even personally welcomed in the lobby by the general manager.

"Amazing customer service!! " Read full review on TripAdvisor 2/1/2012 Vote

9. I met Tonya, the Guest Services Manager, in the lobby as we were leaving.

"Outstanding hotel! Stay here!!! " Read full review on TripAdvisor 8/11/2011 Vote

10. The General Manager took the time to talked with me.

"Super excellent service " Read full review on TripAdvisor 7/28/2011 Vote