Holiday Inn San Antonio, San Antonio, Lobby

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Rank

35th

Out of 504

Holiday Inn San Antonio	Average Price: $127 Check Rates

Hotel Class:

318 West Durango

San Antonio, 78204 View map

2-Star Hotel Rank: 3 of 155
Average review rating: 3.5

OpinionWell Value Index: 4

Traveler reviews analyzed: YahooTravel (15) , MyTravelGuide (591) , Travelocity (7) , Expedia (12) , TripAdvisor (129)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (7) balcony (9) bar (14) bathroom (21) bed (22) bill (6) breakfast (42) charge (8) check in (26) check out (4) complimentary (11) cost (4) deal (10) dinner (7) discount (4) downtown (47) food (14) freeway (5) front desk (52) highway (4) hot tub (8) hotel (289) housekeeping (16) interstate (5) lobby (16) location (57) manager (25) money (12) neighborhood (3) parking (42) pillow (13) pool (55) price (12) rate (12) recommend (17) refund (4) restaurant (43) room (205) room service (6) service (50) shower (9) shuttle (20) staff (93) street (14) to park (5) towel (11) value (7) view (7) walk (59) wireless (5)

Lobby

Appears in 16 comments.

83% wrote positive comments about lobby

The following words were used in comments with Lobby:
amazed (2) clean (2) coffee (2) guest (4) management (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Although she looks young and inexperienced she took charge, notifed the city and put her staff to check elevators and etc. She did an amazing job staying in the lobby and keeping guests informed.

"1 Bad Manager 1 Bad Agent " Read full review on TripAdvisor 4/23/2012 Vote

2. I was even personally welcomed in the lobby by the general manager.

"Amazing customer service!! " Read full review on TripAdvisor 2/1/2012 Vote

3. Also, liked the area in front of the lobby .

"No complaints, Would stay here again. " Read full review on TripAdvisor 1/11/2012 Vote

4. The lobby was clean and well (enough) appointed for a 3 star hotel.

"Only the maintenance man brought smiles " Read full review on TripAdvisor 8/30/2010 Vote

5. The lobby and my room were very clean and nicely decorated.

"Great and enjoyable stay! " Read full review on TripAdvisor 10/19/2009 Vote

6. We stayed in the lobby waiting for the power to turn back on, some empolyees looked lost but one, a pregnant front desk agent.

"1 Bad Manager 1 Bad Agent " Read full review on TripAdvisor 4/23/2012 Vote

7. I met Tonya, the Guest Services Manager, in the lobby as we were leaving.

"Outstanding hotel! Stay here!!! " Read full review on TripAdvisor 8/11/2011 Vote

8. So she eventually 30 minutes later of sitting in the lobby found another room for me and I had to grab a cart from outside and move myself.

"Hohum Hotel " Read full review on TripAdvisor 8/10/2011 Vote

9. The lobby is small.

"Being a few blocks away saves a lot of money " Read full review on TripAdvisor 7/11/2011 Vote

10. Beware that the restaurant does not open until 8:00 AM on weekends (?) So, I decided to use the computers in the lobby that connect to the internet for guests.

"Good Location " Read full review on TripAdvisor 5/28/2009 Vote