2. The valet drivers scratched and dented the back of my new car, the elevator broke (which my daughter is deathly afraid of elevators so she refused to come upstairs), they had some sort of awful chemical on the floor in the main hallway, We wanted to enjoy a movie with our kids and suddenly the movie system was down for 2 days, They 'upgraded' us to the party floor for new years eve and we didn't sleep due to the noise, they charged us for a bedroll the following night even though they state that kids are free.