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Rank
33rd
Out of 543

Hard Rock Hotel Orlando

Average Price: $342  
 
Hotel Class:
5800 Universal Boulevard
Orlando, 32819 View map  
4-Star Hotel Rank: 13 of 59
Average review rating: 4.09
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (1) , Travelocity (30) , TripAdvisor (1488) , YahooTravel (175)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 118 comments. 
78% wrote positive comments about concierge
The following words were used in comments with Concierge:
great (10)   hard (7)   helpful (17)   hotel (17)   lounge (10)   most (11)   rock (9)    
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1. The room was clean and the bathroom was really nice but the concierge floor eating area really left quite a bit to be desired in terms of its cleanliness, ie.
"Nice place for a short family stay " Read full review on TripAdvisor   4/11/2012 Vote      
2. We ate dinner at an italian restaurant at Portofino Bay which was recommended by the concierge.
"Great On-Site Experience " Read full review on TripAdvisor   3/26/2012 Vote      
3. The only issue I have is that I think the Concierge Lounge needs to be better 'policed' for lack of a better word.
"Great Fun - Great Location-Great Service " Read full review on TripAdvisor   3/13/2012 Vote      
4. Concierge was great but not luxurious.
"The way to go, to get family to Harry Potter, Wow! " Read full review on TripAdvisor   1/6/2012 Vote      
5. The next day I talked to the concierge and she took care of having the roll away removed and crediting the charge of $25 per night for the bed.
"Fabulous Experience " Read full review on TripAdvisor   12/28/2011 Vote      
6. The Club level also has a private concierge which was fantastic for us.
"Fabulous Experience " Read full review on TripAdvisor   12/28/2011 Vote      
7. We are not hotel snobs by any means, but when you are paying what you pay to stay at Hard Rock I would expect wonderful concierge service.
"So disappointed in the service " Read full review on TripAdvisor   12/10/2011 Vote      
8. Concierge printed our boarding passes for us (there might have been a small charge?)Kids favourite park ridesHarry Potter looks great but some of the rides are not worth queuing for.
"Best hotel for Universal! " Read full review on TripAdvisor   10/10/2011 Vote      
9. The service was excellent from the moment we checked in to Gina at the Concierge Desk who helped us with our boarding passes for the flight home.
"Worthwhile to stay on property. " Read full review on TripAdvisor   10/9/2011 Vote      
10. Concierges were excellent, staff on reception perfect even the bellboys out front were awesome.
"Perfect in every way!!! " Read full review on TripAdvisor   9/20/2011 Vote      
   
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